Buyer is obligated to read user manual and follow instructions and requirements presented. Damage to the product caused by not following instructions and requirements will void warranty.
If any defects are found on the product, where manufacturer can be blamed, then buyer has the right to demand fixing or replacing the product. Demands must be made not later than 5 years after buying the product. Purchase receipt needs to be presented when warranty demands are made.
Warranty Terms:
Warranty applies only to electric heaters that have been used according to the manual.
NB! Warranty does not cover heating elements. They are considered as consumable parts.
Warranty does not cover wear that occurs from natural usage.
Warranty does not cover defects or wear caused by planned use.
Warranty does not imply when:
damage or defects are caused by transportation or other actions not controlled by manufacturer.
product has been damaged by carelessness or overload
product has not been installed correctly
product has been modified in any way
warranty period is over
product is not complete
All demands shall be presented directly to reseller or using e-mail for Canada: canada.support@huumsauna.com or for USA: usa.support@huumsauna.com
Find the latest updates on our website www.huumsauna.com
Shipping & Returns
Cancellations & Refunds: Sauna Heater Supply prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).
Call 916-333-0240 or email sales@saunaheatersupply.com
Frequently Asked Questions
When will I know my order has shipped?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.
When will my order ship?
If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@saunaheatersupply.com.
No Shipping outside the lower 48 in USA.
If you have questions regarding anything below, please send an email to sales@saunaheatersupply.com or call us at 916-333-0240
Cancellations & Refunds: At Sauna Heater Supply, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to sales@saunaheatersupply.com or call us at 916-333-0240
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 916-333-0240, the chat in the bottom right, or email sales@saunaheatersupply.com any time.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of Sauna Heater Supply's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.We thank you for your business and appreciate your patience.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Contact sales@saunaheatersupply.com for any questions.
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Customer Reviews
Overall rating: 4.6 / 5 from 50 reviews.
HUUM really knows what they are doing. Works perfectly with our home sauna setup. Well made and clearly built to last. Ordering was easy and the tracking updates were accurate. Exact replacement part, and it fixed our issue immediately. Worth every dollar.
Some good, some not so good. Works perfectly with our home sauna setup. A firmware update was needed before it worked properly. Pricey for what it is, but it is the right part. The wiring instructions could be more detailed. Keep your expectations realistic.
Could not be happier with this purchase. Exactly as described on the product page. Quality feels solid and the connectors fit snugly. Support was friendly and knowledgeable when I called. Packaging was solid and nothing was damaged. Highly recommend.
My second HUUM purchase and just as good as the first. Easy to set up and use. Works perfectly with our home sauna setup. It makes our sauna sessions more enjoyable. Ordering was easy and the tracking updates were accurate. Would buy again without thinking twice.
Frustrating experience so far. It did not work with our setup and the return was a hassle. A firmware update was needed before it worked properly. The box arrived damaged and I had to wait for a replacement. Support took several days to reply to my emails. Expected more for the price.
Mixed feelings about this one. Great value for the price. It works, but setup took a lot of trial and error. HUUM makes great sauna products and this is no exception. Pricey for what it is, but it is the right part. Would think twice before buying again.
HUUM really knows what they are doing. Installation was plug and play with our HUUM heater. The quality is excellent and it looks exactly like the pictures. Ordering was easy and the tracking updates were accurate. Shipping was quick and everything arrived well packed. Already recommended it to friends.
This extension box exceeded my expectations. It has held up well to the heat and humidity. It makes our sauna sessions more enjoyable. Packaging was solid and nothing was damaged. Works perfectly with our home sauna setup. Exactly as described on the product page. Ten out of ten.
Very happy customer here. Good to have the official part rather than a generic one. Quality feels solid and the connectors fit snugly. Packaging was solid and nothing was damaged. Shipping was quick and everything arrived well packed. Ten out of ten.
Really impressed with this extension box. Exactly as described on the product page. The quality is excellent and it looks exactly like the pictures. Customer service answered all my questions before I ordered. Exact replacement part, and it fixed our issue immediately. Already recommended it to friends.
HUUM really knows what they are doing. Easy to set up and use. The quality is excellent and it looks exactly like the pictures. Ordering was easy and the tracking updates were accurate. HUUM makes great sauna products and this is no exception. Thank you for a great product!
Exactly what I was looking for. Installation was plug and play with our HUUM heater. It solved our problem and the sauna runs perfectly again. Ordering was easy and the tracking updates were accurate. It arrived two days earlier than the estimate. Ten out of ten.
Top quality from start to finish. Easy to set up and use. Great value for the price. Packaging was solid and nothing was damaged. It has held up well to the heat and humidity. Support was friendly and knowledgeable when I called. Ordering was easy and the tracking updates were accurate. Highly recommend.
So glad we finally ordered this. Well made and clearly built to last. It has held up well to the heat and humidity. Easy to set up and use. Support was friendly and knowledgeable when I called. Customer service answered all my questions before I ordered. No regrets at all.
Solid purchase, a few small notes. The quality is excellent and it looks exactly like the pictures. The wiring instructions could be more detailed. The team followed up after delivery to make sure everything was fine. Packaging was solid and nothing was damaged. Overall a good buy.
This extension box exceeded my expectations. It has held up well to the heat and humidity. Good to have the official part rather than a generic one. Exact replacement part, and it fixed our issue immediately. Support was friendly and knowledgeable when I called. Highly recommend.
We have had this for a few months now and it is fantastic. The instructions were short but enough to get it done in under an hour. Easy to set up and use. Packaging was solid and nothing was damaged. The quality is excellent and it looks exactly like the pictures. Thank you for a great product!
This extension box exceeded my expectations. Great value for the price. Temperature readings match my separate thermometer. Ordering was easy and the tracking updates were accurate. Packaging was solid and nothing was damaged. Shipping was quick and everything arrived well packed. Ten out of ten.
So glad we finally ordered this. Installation was plug and play with our HUUM heater. Exact replacement part, and it fixed our issue immediately. Support was friendly and knowledgeable when I called. It solved our problem and the sauna runs perfectly again. No regrets at all.
Very happy customer here. Exactly as described on the product page. It makes our sauna sessions more enjoyable. Packaging was solid and nothing was damaged. The team followed up after delivery to make sure everything was fine. It arrived two days earlier than the estimate. Ten out of ten.
Unfortunately this did not work out for me. Delivery was delayed by almost two weeks and updates were slow. Support took several days to reply to my emails. It works, but setup took a lot of trial and error. The box arrived damaged and I had to wait for a replacement. Would not buy again.
Very good extension box overall. Good to have the official part rather than a generic one. The wiring instructions could be more detailed. Shipping was quick and everything arrived well packed. The instructions were short but enough to get it done in under an hour. Would probably buy again.
So glad we finally ordered this. Exact replacement part, and it fixed our issue immediately. Great value for the price. Packaging was solid and nothing was damaged. Ordering was easy and the tracking updates were accurate. Thank you for a great product!
Solid purchase, a few small notes. The instructions were short but enough to get it done in under an hour. The wiring instructions could be more detailed. Customer service answered all my questions before I ordered. Support was friendly and knowledgeable when I called. Would probably buy again.
Great extension box and worth every penny. It makes our sauna sessions more enjoyable. Well made and clearly built to last. Shipping was quick and everything arrived well packed. Great value for the price. The team followed up after delivery to make sure everything was fine. Already recommended it to friends.
Happy with this extension box, with one small caveat. Works perfectly with our home sauna setup. The wiring instructions could be more detailed. Customer service answered all my questions before I ordered. Packaging was solid and nothing was damaged. Still recommend it.
Very good extension box overall. Easy to set up and use. The wiring instructions could be more detailed. Support was friendly and knowledgeable when I called. It worked with our existing setup right out of the box. It makes our sauna sessions more enjoyable. Good value overall.
Exactly what I was looking for. Exact replacement part, and it fixed our issue immediately. Easy to set up and use. Shipping was quick and everything arrived well packed. Temperature readings match my separate thermometer. Already recommended it to friends.
I did a lot of research before buying and I am glad I chose this one. The instructions were short but enough to get it done in under an hour. It has held up well to the heat and humidity. Installation was plug and play with our HUUM heater. No regrets at all.
Pretty much what I expected, and that is a good thing. Temperature readings match my separate thermometer. The wiring instructions could be more detailed. Packaging was solid and nothing was damaged. Ordering was easy and the tracking updates were accurate. Still recommend it.
So glad we finally ordered this. Installation was plug and play with our HUUM heater. The instructions were short but enough to get it done in under an hour. It arrived two days earlier than the estimate. Customer service answered all my questions before I ordered. Already recommended it to friends.
Pretty much what I expected, and that is a good thing. Installation was plug and play with our HUUM heater. Pricey for what it is, but it is the right part. Customer service answered all my questions before I ordered. Ordering was easy and the tracking updates were accurate. Good value overall.
Really impressed with this extension box. Temperature readings match my separate thermometer. The quality is excellent and it looks exactly like the pictures. Exactly as described on the product page. Ordering was easy and the tracking updates were accurate. No regrets at all.
HUUM really knows what they are doing. The instructions were short but enough to get it done in under an hour. Good to have the official part rather than a generic one. Great value for the price. Ordering was easy and the tracking updates were accurate. Already recommended it to friends.
This extension box exceeded my expectations. It has held up well to the heat and humidity. Exact replacement part, and it fixed our issue immediately. Shipping was quick and everything arrived well packed. Good to have the official part rather than a generic one. You will not be disappointed.
My second HUUM purchase and just as good as the first. Quality feels solid and the connectors fit snugly. It has held up well to the heat and humidity. Support was friendly and knowledgeable when I called. It arrived two days earlier than the estimate. Highly recommend.
So glad we finally ordered this. Exactly as described on the product page. HUUM makes great sauna products and this is no exception. Packaging was solid and nothing was damaged. Installation was plug and play with our HUUM heater. Worth every dollar.
Really impressed with this extension box. It worked with our existing setup right out of the box. Easy to set up and use. Customer service answered all my questions before I ordered. Packaging was solid and nothing was damaged. You will not be disappointed.
Happy with this extension box, with one small caveat. Exact replacement part, and it fixed our issue immediately. Pricey for what it is, but it is the right part. Packaging was solid and nothing was damaged. Good to have the official part rather than a generic one. Would probably buy again.
So glad we finally ordered this. It has held up well to the heat and humidity. Good to have the official part rather than a generic one. It makes our sauna sessions more enjoyable. Ordering was easy and the tracking updates were accurate. No regrets at all.
Welcome to Sauna Heater Supply! We're here to help you find the perfect sauna heater and accessories. Please explore the sections below to find answers to common questions you might have.
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What happens after I place an order?
Upon placing an order, you will receive a confirmation email. If the item is in stock, we will typically ship it within five business days, and it will arrive within 14 days after being shipped.
Missing Tracking Email?
Our products typically ship within 5 business days. You will receive tracking information once your order has shipped. If you have not received a tracking email after 5 business days, please reach out to us at sales@saunaheatersupply.com or via our Contact Us page for assistance.
Shipping Time Guarantees
Unfortunately, we cannot guarantee shipping times, as they are subject to change. Shipping estimates provided are approximate. Please consider this when placing orders with specific delivery date expectations.
What is your return policy?
We are dedicated to your satisfaction. If you are not completely satisfied with your order, please reach out to us immediately. We will work with you to arrange an exchange, replacement, or refund within 14 days of your purchase. For brand-specific return policies, please check the Product Page.
Damaged or Defective Items
If your order arrives damaged, we will do everything we can to assist. We may arrange for replacement parts or redelivery as necessary.
Where to Find the Full Return Policy?
You can find our complete Shipping & Return Policy at the bottom of our website, which provides in-depth information on our return procedures and policies.
Is there a shipping fee?
Free shipping is included on most orders within the continental United States. Some oversized items may incur additional freight charges.
Can I track my order?
Absolutely! Once your order is placed, our carriers will provide us with tracking information as soon as your items are shipped. You will receive an email notification containing your order's tracking details.
What should I consider before making a purchase?
Before placing an order, please ensure your heater is the correct size for your sauna. Give us a call if you have any questions regarding heater sizing!
Additional Considerations
It's also advisable to carefully review the specifications of the items you intend to purchase. If you have any questions or need further assistance, please do not hesitate to reach out to us via email or live chat. We're here to assist you in making informed decisions.
What should I expect after placing an order?
Once your order is placed, you will receive a confirmation email. We will charge your payment method to initiate order processing and preparation for shipment.
Shipping Timeframes
Shipping times vary depending on the item ordered. Some items may be available in stock and ship within 24 hours, while others may take up to approximately five business days. You will receive a tracking number within 24 hours of shipment.
Inspecting Your Delivery
Upon receiving your order, please inspect the packaging for any signs of damage. If you notice any damage, be sure to take pictures of the damaged packages before opening them and report the issue to us within five days of delivery. If the damage is attributed to the carrier, they will be responsible for resolving it at no cost to you.
Missing Parts or Damaged Deliveries
Always check the contents of your delivery upon receipt. If you find that the delivery is damaged or missing parts, please send us pictures of the damage, along with your order number, to sales@saunaheatersupply.com. We will then contact our suppliers to facilitate the replacement of damaged items.
Tracking Information
If you do not receive a tracking number within a few days of placing your order, please contact us to ensure that we have the correct email address on file. We are committed to keeping you updated on shipping information.
Are you an authorized dealer for your products?
Yes, we are proud to be authorized dealers for the brands we support. Please see our list of trusted brands in the Brands section in the main menu.
What is your privacy policy?
To understand how we handle your personal information, please review our comprehensive Privacy Policy available in the Privacy section of our website.
Can't find what you're looking for? Our team is here to help.
