Privacy Policy
This Privacy Policy describes how saunaheatersupply.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.” Below is a summary of the types of Personal Information we collect and why:
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Device Information
- Examples: Web browser version, IP address, time zone, cookie information, pages viewed, search terms, and how you interact with the Site.
- Purpose: To load the Site accurately for you and perform analytics to optimize our Site.
- Source: Collected automatically when accessing the Site via cookies, log files, web beacons, tags, or pixels.
- Disclosure: Shared with our processor, Shopify.
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Order Information
- Examples: Name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.
- Purpose: To provide products or services, process payments, arrange shipping, provide invoices, communicate with you, screen for fraud, and provide relevant information or marketing as per your preferences.
- Source: Collected directly from you.
- Disclosure: Shared with our processor, Shopify.
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Customer Support Information
- Purpose: To provide customer support.
- Source: Collected from you.
Minors
The Site is not intended for individuals under the age of 12. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help provide our services and fulfill contracts with you. For example:
- We use Shopify to power our online store.
- We may share your Personal Information to comply with legal obligations, respond to lawful requests, or protect our rights.
Behavioural Advertising
We use your Personal Information to provide targeted advertisements and marketing communications. For example:
- We use Google Analytics to understand how customers use the Site.
- We share information about your use of the Site and interactions with ads on other websites with our advertising partners.
You can opt out of targeted advertising by managing your preferences on your accounts such as Facebook, Google, and Bing.
Using Personal Information
We use your Personal Information to provide our services, process orders, and keep you updated on new products and offers.
Lawful Basis
Under GDPR, if you are a resident of the European Economic Area (EEA), we process your Personal Information under the following bases:
- Your consent;
- The performance of a contract;
- Compliance with legal obligations;
- Protection of vital interests;
- Public interest tasks;
- Legitimate interests.
Retention
When you place an order, we retain your Personal Information unless you request its deletion.
Your Rights
If you are a resident of the EEA or California, you have the right to access, update, or request deletion of your Personal Information. To exercise these rights, contact us through the details below.
Cookies
We use cookies to improve your browsing experience by remembering your actions and preferences. You can manage cookie settings through your browser, but note that blocking cookies may affect website functionality.
Do Not Track
We do not alter our data collection and usage practices when detecting “Do Not Track” signals from browsers.
SMS Marketing
By consenting to SMS marketing during checkout, you agree to receive recurring text notifications about orders, abandoned carts, and marketing offers. Message frequency varies. You can unsubscribe by replying STOP to any message.
For further assistance, contact Sales@saunaheatersupply.com or call 916-333-0240.
Changes
We may update this Privacy Policy to reflect changes to our practices, legal requirements, or other reasons.
Business Address:
3400 Cottage Way, Ste G2 #11629
Sacramento, CA 95825
Phone: 916-333-0240
Email: Sales@saunaheatersupply.com