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Shipping Policy

Shipping Policy

Order Confirmation

Once you place an order, you will receive an order confirmation email. This means we have received your order in our system and pre-authorized your credit card for the purchase. After receiving your order, we immediately contact our suppliers to confirm if the item is in stock and available for shipment. If the item is backordered or unavailable, we will void the pre-authorization and notify you via email. If your item(s) are available for shipment within 5 business days, we will process the charges and submit the order for shipment.

Order Shipment

If your order is in stock and we have successfully processed the charges to your credit card, your order will ship within five business days from the purchase date. You will receive tracking information within 24 hours of the order leaving the warehouse, sent to the email address you provided at checkout. If you do not receive tracking details within six business days, please follow up with us at Sales@saunaheatersupply.com.

No Shipping Outside the USA

We do not offer shipping outside the USA (with some exceptions). If the website allows you to checkout with an international address, your order will be processed. Certain products are available for shipment to Canada.

Changing Address

If your order has already been processed or shipped and you need to change the address, we will do our best to accommodate the change. Please be aware that this may result in shipping delays. If the freight company charges additional fees for the address change, those charges will be the customer's responsibility—no exceptions.

Shipping Times

All shipping times provided are estimates and should not be considered guarantees. We work closely with our vendors to ensure orders are shipped as quickly as possible. If you choose to cancel an order due to a delay in shipping, you will be responsible for all associated shipping costs, warehouse storage fees, and other charges related to the order. Any customer filing a chargeback due to shipping delays will be held liable for theft—no exceptions.

Shipping Options

Our standard "Curbside" pickup shipping is always free. This option typically takes between 5-15 days to reach your address after the order is placed. We also offer additional shipping options:

  • Threshold Shipping: Your order will be delivered to your porch or a sheltered area, such as a garage.
  • White Glove Delivery: This service includes delivery to a room of your choice, minor assembly, and the removal of all packaging from your home.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE SITE.