✓ Manufacturer Warranty Included ✓ Financing Available at Checkout ✓ No Sales Tax ✓ Questions? - Call us!
HUUM DROP Upgrade Kit
The HUUM DROP 9 Upgrade Kit is designed for use with the DROP 9 Sauna Heaters purchased before 2024. It comes with a Heat Diverter and Element Retainer. The diverter helps prevent any risk of burns or damage to your walls, while the retainer helps prevent the heating elements from coming into contact and getting damaged.
Features
For use with DROP 9 Sauna Heaters
Improves durability and performance of the sauna heater
Heat diverteroffers robust protection to prevent any risk of burns or damage to walls
Element retainerenhances safety and longevity by keeping the heating elementsseparated
Buyer is obligated to read user manual and follow instructions and requirements presented. Damage to the product caused by not following instructions and requirements will void warranty.
If any defects are found on the product, where manufacturer can be blamed, then buyer has the right to demand fixing or replacing the product. Demands must be made not later than 5 years after buying the product. Purchase receipt needs to be presented when warranty demands are made.
Warranty Terms:
Warranty applies only to electric heaters that have been used according to the manual.
NB! Warranty does not cover heating elements. They are considered as consumable parts.
Warranty does not cover wear that occurs from natural usage.
Warranty does not cover defects or wear caused by planned use.
Warranty does not imply when:
damage or defects are caused by transportation or other actions not controlled by manufacturer.
product has been damaged by carelessness or overload
product has not been installed correctly
product has been modified in any way
warranty period is over
product is not complete
All demands shall be presented directly to reseller or using e-mail for Canada: canada.support@huumsauna.com or for USA: usa.support@huumsauna.com
Find the latest updates on our website www.huumsauna.com
Shipping & Returns
Cancellations & Refunds: Sauna Heater Supply prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).
Call 916-333-0240 or email sales@saunaheatersupply.com
Frequently Asked Questions
When will I know my order has shipped?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.
When will my order ship?
If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@saunaheatersupply.com.
No Shipping outside the lower 48 in USA.
If you have questions regarding anything below, please send an email to sales@saunaheatersupply.com or call us at 916-333-0240
Cancellations & Refunds: At Sauna Heater Supply, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to sales@saunaheatersupply.com or call us at 916-333-0240
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 916-333-0240, the chat in the bottom right, or email sales@saunaheatersupply.com any time.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of Sauna Heater Supply's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.We thank you for your business and appreciate your patience.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Contact sales@saunaheatersupply.com for any questions.
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Customer Reviews
Overall rating: 4.6 / 5 from 50 reviews.
I did a lot of research before buying and I am glad I chose this one. Easy to set up and use. Great value for the price. It makes our sauna sessions more enjoyable. It arrived two days earlier than the estimate. Would buy again without thinking twice.
Really impressed with this product. The quality is excellent and it looks exactly like the pictures. Works perfectly with our home sauna setup. The team followed up after delivery to make sure everything was fine. Ordering was easy and the tracking updates were accurate. No regrets at all.
Happy with this product, with one small caveat. Great value for the price. I wish the instructions were a bit more detailed. Ordering was easy and the tracking updates were accurate. It has held up well to the heat and humidity. Customer service answered all my questions before I ordered. Overall a good buy.
Really good, just short of perfect. Exactly as described on the product page. It took a few extra days to arrive. Customer service answered all my questions before I ordered. Great value for the price. It makes our sauna sessions more enjoyable. Overall a good buy.
Great product and worth every penny. It makes our sauna sessions more enjoyable. Exactly as described on the product page. It arrived two days earlier than the estimate. The team followed up after delivery to make sure everything was fine. You will not be disappointed.
Good quality and does the job well. The quality is excellent and it looks exactly like the pictures. I wish the instructions were a bit more detailed. Customer service answered all my questions before I ordered. Support was friendly and knowledgeable when I called. Overall a good buy.
Really impressed with this product. The quality is excellent and it looks exactly like the pictures. Great value for the price. Support was friendly and knowledgeable when I called. Exactly as described on the product page. Would buy again without thinking twice.
Exactly what I was looking for. Easy to set up and use. Works perfectly with our home sauna setup. It makes our sauna sessions more enjoyable. The quality is excellent and it looks exactly like the pictures. It has held up well to the heat and humidity. No regrets at all.
Really good, just short of perfect. Great value for the price. I wish the instructions were a bit more detailed. It arrived two days earlier than the estimate. Customer service answered all my questions before I ordered. The quality is excellent and it looks exactly like the pictures. Overall a good buy.
So glad we finally ordered this. The quality is excellent and it looks exactly like the pictures. It makes our sauna sessions more enjoyable. Shipping was quick and everything arrived well packed. Packaging was solid and nothing was damaged. Ten out of ten.
Very happy customer here. Exactly as described on the product page. The quality is excellent and it looks exactly like the pictures. Great value for the price. Ordering was easy and the tracking updates were accurate. Already recommended it to friends.
Decent product, but a few things bugged me. Nice finishing details, you can tell it is a quality brand. It does the job, but it feels a bit overpriced. It took a few extra days to arrive. A little pricey, but the quality justifies it. Not bad, not great.
Could not be happier with this purchase. Well made and clearly built to last. The quality is excellent and it looks exactly like the pictures. The team followed up after delivery to make sure everything was fine. Works perfectly with our home sauna setup. No regrets at all.
Top quality from start to finish. Great value for the price. Works perfectly with our home sauna setup. Customer service answered all my questions before I ordered. It arrived two days earlier than the estimate. Packaging was solid and nothing was damaged. Worth every dollar.
So glad we finally ordered this. Works perfectly with our home sauna setup. Exactly as described on the product page. It makes our sauna sessions more enjoyable. Ordering was easy and the tracking updates were accurate. Nice finishing details, you can tell it is a quality brand. Worth every dollar.
Very happy customer here. Nice finishing details, you can tell it is a quality brand. It makes our sauna sessions more enjoyable. The team followed up after delivery to make sure everything was fine. Packaging was solid and nothing was damaged. Thank you for a great product!
Very happy customer here. Well made and clearly built to last. Great value for the price. It makes our sauna sessions more enjoyable. The team followed up after delivery to make sure everything was fine. Easy to set up and use. Nice finishing details, you can tell it is a quality brand. Ten out of ten.
We have had this for a few months now and it is fantastic. It has held up well to the heat and humidity. Easy to set up and use. Shipping was quick and everything arrived well packed. Nice finishing details, you can tell it is a quality brand. No regrets at all.
I did a lot of research before buying and I am glad I chose this one. Exactly as described on the product page. The quality is excellent and it looks exactly like the pictures. Ordering was easy and the tracking updates were accurate. Already recommended it to friends.
Could not be happier with this purchase. It has held up well to the heat and humidity. The quality is excellent and it looks exactly like the pictures. The team followed up after delivery to make sure everything was fine. It arrived two days earlier than the estimate. Ten out of ten.
This product exceeded my expectations. Well made and clearly built to last. It has held up well to the heat and humidity. Customer service answered all my questions before I ordered. Ordering was easy and the tracking updates were accurate. You will not be disappointed.
Five stars, no hesitation. It has held up well to the heat and humidity. Nice finishing details, you can tell it is a quality brand. Easy to set up and use. It arrived two days earlier than the estimate. Ordering was easy and the tracking updates were accurate. Already recommended it to friends.
I did a lot of research before buying and I am glad I chose this one. Exactly as described on the product page. Great value for the price. It makes our sauna sessions more enjoyable. The quality is excellent and it looks exactly like the pictures. You will not be disappointed.
Could not be happier with this purchase. It has held up well to the heat and humidity. It makes our sauna sessions more enjoyable. Support was friendly and knowledgeable when I called. Shipping was quick and everything arrived well packed. You will not be disappointed.
Pretty much what I expected, and that is a good thing. The quality is excellent and it looks exactly like the pictures. It took a few extra days to arrive. Well made and clearly built to last. Shipping was quick and everything arrived well packed. Minor issues aside, I am happy.
Exactly what I was looking for. Works perfectly with our home sauna setup. Easy to set up and use. Packaging was solid and nothing was damaged. Great value for the price. Ordering was easy and the tracking updates were accurate. Customer service answered all my questions before I ordered. Highly recommend.
Decent product, but a few things bugged me. It has held up well to the heat and humidity. It does the job, but it feels a bit overpriced. A little pricey, but the quality justifies it. It took a few extra days to arrive. Might work better for others.
Great product and worth every penny. Easy to set up and use. It makes our sauna sessions more enjoyable. Shipping was quick and everything arrived well packed. Well made and clearly built to last. Support was friendly and knowledgeable when I called. Highly recommend.
Great product and worth every penny. Great value for the price. Works perfectly with our home sauna setup. Easy to set up and use. It arrived two days earlier than the estimate. Ordering was easy and the tracking updates were accurate. You will not be disappointed.
Great product and worth every penny. Exactly as described on the product page. The quality is excellent and it looks exactly like the pictures. Easy to set up and use. Packaging was solid and nothing was damaged. It makes our sauna sessions more enjoyable. Already recommended it to friends.
So glad we finally ordered this. The quality is excellent and it looks exactly like the pictures. Easy to set up and use. Support was friendly and knowledgeable when I called. Ordering was easy and the tracking updates were accurate. You will not be disappointed.
Absolutely love this product. Nice finishing details, you can tell it is a quality brand. Well made and clearly built to last. Support was friendly and knowledgeable when I called. Customer service answered all my questions before I ordered. Would buy again without thinking twice.
Five stars, no hesitation. Well made and clearly built to last. The quality is excellent and it looks exactly like the pictures. It makes our sauna sessions more enjoyable. Nice finishing details, you can tell it is a quality brand. Highly recommend.
Not what I hoped for. The box arrived damaged and I had to wait for a replacement. Support took several days to reply to my emails. It did not meet my expectations for quality. It does the job, but it feels a bit overpriced. Expected more for the price.
I really wanted to like this product. It arrived with a defect and I had to request a replacement. It does the job, but it feels a bit overpriced. It did not meet my expectations for quality. The box arrived damaged and I had to wait for a replacement. Would not buy again.
Happy with this product, with one small caveat. The quality is excellent and it looks exactly like the pictures. It took a few extra days to arrive. It makes our sauna sessions more enjoyable. Support was friendly and knowledgeable when I called. Good value overall.
Very good product overall. Nice finishing details, you can tell it is a quality brand. A little pricey, but the quality justifies it. The team followed up after delivery to make sure everything was fine. Great value for the price. Good value overall.
Really good, just short of perfect. Works perfectly with our home sauna setup. I wish the instructions were a bit more detailed. Customer service answered all my questions before I ordered. Easy to set up and use. It has held up well to the heat and humidity. Still recommend it.
So glad we finally ordered this. The quality is excellent and it looks exactly like the pictures. Easy to set up and use. It makes our sauna sessions more enjoyable. It arrived two days earlier than the estimate. Support was friendly and knowledgeable when I called. Thank you for a great product!
Five stars, no hesitation. It makes our sauna sessions more enjoyable. Works perfectly with our home sauna setup. Support was friendly and knowledgeable when I called. Shipping was quick and everything arrived well packed. Customer service answered all my questions before I ordered. Worth every dollar.
Welcome to Sauna Heater Supply! We're here to help you find the perfect sauna heater and accessories. Please explore the sections below to find answers to common questions you might have.
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What happens after I place an order?
Upon placing an order, you will receive a confirmation email. If the item is in stock, we will typically ship it within five business days, and it will arrive within 14 days after being shipped.
Missing Tracking Email?
Our products typically ship within 5 business days. You will receive tracking information once your order has shipped. If you have not received a tracking email after 5 business days, please reach out to us at sales@saunaheatersupply.com or via our Contact Us page for assistance.
Shipping Time Guarantees
Unfortunately, we cannot guarantee shipping times, as they are subject to change. Shipping estimates provided are approximate. Please consider this when placing orders with specific delivery date expectations.
What is your return policy?
We are dedicated to your satisfaction. If you are not completely satisfied with your order, please reach out to us immediately. We will work with you to arrange an exchange, replacement, or refund within 14 days of your purchase. For brand-specific return policies, please check the Product Page.
Damaged or Defective Items
If your order arrives damaged, we will do everything we can to assist. We may arrange for replacement parts or redelivery as necessary.
Where to Find the Full Return Policy?
You can find our complete Shipping & Return Policy at the bottom of our website, which provides in-depth information on our return procedures and policies.
Is there a shipping fee?
Free shipping is included on most orders within the continental United States. Some oversized items may incur additional freight charges.
Can I track my order?
Absolutely! Once your order is placed, our carriers will provide us with tracking information as soon as your items are shipped. You will receive an email notification containing your order's tracking details.
What should I consider before making a purchase?
Before placing an order, please ensure your heater is the correct size for your sauna. Give us a call if you have any questions regarding heater sizing!
Additional Considerations
It's also advisable to carefully review the specifications of the items you intend to purchase. If you have any questions or need further assistance, please do not hesitate to reach out to us via email or live chat. We're here to assist you in making informed decisions.
What should I expect after placing an order?
Once your order is placed, you will receive a confirmation email. We will charge your payment method to initiate order processing and preparation for shipment.
Shipping Timeframes
Shipping times vary depending on the item ordered. Some items may be available in stock and ship within 24 hours, while others may take up to approximately five business days. You will receive a tracking number within 24 hours of shipment.
Inspecting Your Delivery
Upon receiving your order, please inspect the packaging for any signs of damage. If you notice any damage, be sure to take pictures of the damaged packages before opening them and report the issue to us within five days of delivery. If the damage is attributed to the carrier, they will be responsible for resolving it at no cost to you.
Missing Parts or Damaged Deliveries
Always check the contents of your delivery upon receipt. If you find that the delivery is damaged or missing parts, please send us pictures of the damage, along with your order number, to sales@saunaheatersupply.com. We will then contact our suppliers to facilitate the replacement of damaged items.
Tracking Information
If you do not receive a tracking number within a few days of placing your order, please contact us to ensure that we have the correct email address on file. We are committed to keeping you updated on shipping information.
Are you an authorized dealer for your products?
Yes, we are proud to be authorized dealers for the brands we support. Please see our list of trusted brands in the Brands section in the main menu.
What is your privacy policy?
To understand how we handle your personal information, please review our comprehensive Privacy Policy available in the Privacy section of our website.
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