Shipping Policy
Order Confirmation
Once you place an order, you will receive an order confirmation email. This means we have received your order and pre-authorized your credit card for the purchase. After receiving your order, we contact our suppliers to confirm that your item is in stock and available to ship. If an item is backordered or unavailable, we will void the pre-authorization and notify you by email. If your items are available to ship within 5 business days, we will process the charges and submit your order for shipment.
Order Shipment
If your order is in stock and your payment has been processed, it will typically ship within five business days of the purchase date. Some large, freight, or special-order items may take longer. You will receive tracking information by email within 24 hours of your order leaving the warehouse. If you do not receive tracking details within six business days, please contact us at Sales@saunaheatersupply.com.
Orders with more than one item may ship separately, sometimes from different locations. In that case you may receive more than one package and more than one tracking number.
Shipping Costs
Sauna heaters: Standard curbside shipping is free on sauna heaters.
All other products: Shipping is not free unless the product page or checkout says so. Shipping costs vary by product and are shown at checkout before you pay. If you do not see a shipping cost for an item in your cart, please contact us at Sales@saunaheatersupply.com for a quote before placing your order.
Shipping Options
Curbside Delivery (standard): Your order is delivered to the curb or the end of your driveway. The driver will not bring items inside or set them up, so please have help ready to move heavy items. Delivery typically takes 5-15 days after the order is placed.
Depending on the product, we may also offer:
- Threshold Delivery: Your order is delivered to your porch or a sheltered area, such as a garage.
- White Glove Delivery: Delivery to a room of your choice, minor assembly, and removal of all packaging from your home.
These options are not available for every product. Where offered, pricing is shown at checkout or provided on request.
Freight Deliveries
Large or long items, such as saunas and extra-long wood boards, may ship by freight (LTL). Some freight deliveries require a loading dock or equipment to unload, and the carrier may contact you to schedule delivery. Please check the product page for delivery requirements, and contact us if you are unsure.
Inspecting Your Delivery
Please inspect your order at delivery. If you see damage, note it on the delivery receipt, take photos, and contact us right away so we can help.
No Shipping Outside the USA
We do not offer shipping outside the USA, with some exceptions. Certain products are available for shipment to Canada. If you are outside the USA, please contact us before ordering to confirm availability. If the website allows you to check out with an international address, your order will still be reviewed and may be cancelled or adjusted if we cannot ship to that address.
Changing Address
If your order has already been processed or shipped and you need to change the address, we will do our best to accommodate the change. Please be aware that this may cause shipping delays. If the carrier charges additional fees for the address change, those charges are the customer's responsibility.
Shipping Times
All shipping times are estimates and are not guarantees. We work closely with our vendors to ship orders as quickly as possible. If you choose to cancel an order because of a shipping delay, you may be responsible for associated shipping costs, warehouse storage fees, and other charges related to the order. If you have a concern about a delay, please contact us first so we can help resolve it before you dispute a charge.
Questions
If you have any questions about shipping, contact us at Sales@saunaheatersupply.com.
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