GenuineHarvia sauna stones are selected according to old traditions and convey a genuine sauna atmosphere. Harvia sauna stones provide good and soft heat. Split-face sauna stones are the only correct stones for electric heaters and woodburning stoves because they can store lots of heat and the water evaporates efficiently from the wide surface of the fracture. Angular split-face stones also allow for loose placement of the stones, which is the most important requirement, particularly in electric heaters in order to make it possible for the heat to be conveyed to the sauna room between the hot stones and heating elements. Good air circulation in the stone space makes the electric heating elements last for as long as possible.
The AC3020 stones work for the following Harvia Sauna Heaters-
Virta Series
AF (Forte) Series
M Series
Pro Series
Legend Series
CAUTION: Light (ceramic), soft (soapstone), and smooth (rounded) sauna stones do not produce the desired results and they may cause problems in electric heaters in particular.
Features
Olivine diabase sauna stones
Split-face
Durable with high-heat capacity
Stones range from 4" to 6" (10-15 cm)
Includes
44 lb box of 4" to 6" (10-15 cm) sauna stones
Specifications
Model
AC3020
Stone Weight Per Box
44 lbs
Stone Dimensions
4" to 6" (10-15 cm)
Construction Material
Olivine Diabase
Shape
Split-Face
Warranty
All new electric HARVIA SAUNA heaters are guaranteed for one year from date of purchase, and includes all heater parts such as thermostat, controls, contactors, etc.
This guarantee covers faults in manufacture and material only, and includes the exchange of new parts supplied by the manufacturer or importer, after the faulty part has been returned to same. The replacement of parts under warranty does not extend the warranty period beyond the original one year.
The guarantee does not cover defects caused by normal wear and tear, defects caused by improper installation, poor maintenance, or failure to follow the manufacturer’s instructions for installation, use and care, or alterations made to the Sauna product.
This guarantee is void if the heater is used improperly, pool, spa or well water should not be poured over the Sauna stones, as chemicals are harmful to the heater; the Sauna room must be heated for at least 30 minutes before water is poured over the stones; only one or two dippers full of water should be poured over the hot stones at one time. This guarantee will be void if a shower has been installed in the Sauna room.
This guarantee does not cover delivery costs of the faulty part or costs of the person carrying out the repair in the field. If the Sauna heater is returned to the manufacturer or the importer within five years after date of purchase, the importer will provide free labor for repair, but will charge for parts if date of purchase is past one year.
This guarantee will be void if installation and wiring is not carried out by a certified electrician or authorized and qualified service representative, who must sign the warranty page in the installation manual.
This guarantee will be void ifwarranty informationis not filled out and returned within 15 days of purchase, and it applies only to original installation of product and to original purchaser.
This guarantee will be void if heater is not of proper size and heat output for the space it is intended to heat. This includes but is not limited to area of room, volume of room, uninsulated walls or ceilings, tiled or stone surfaces, glass surfaces-including doors, walls, windows, and other surfaces-, or any other non-wood surface.
This guarantee will be void if the heater is used without the proper amount and proper size of Harvia Sauna Rocks. Non-Harvia Sauna Rocks may introduce contaminants to the heater which may cause damage which will not be covered under the Harvia warranty.
This Guarantee will be void if the heater is connected to a GFI breaker. All Harvia Electric Sauna Heaters must be connected to a standard 2-pole breaker. If the heater is connected to a GFI breaker, nuisance tripping may occur causing unnecessary and unintended wear on internal components. If connected to a GFI breaker, warranty on all internal components, including those of a control unit (if applicable), will be voided.
Elements are consumable goods and are therefore only covered upon first usage of the heater
This guarantee will be void if any essential oils are poured directly over the rocks or elements. Only Harvia essential oils, when properly diluted in water, can be used on the heater. Other essential oils will not properly evaporate and will leave a residue on rocks and elements which will cause damage and may be dangerous in some cases.
Shipping & Returns
Cancellations & Refunds: Sauna Heater Supply prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).
Call 916-333-0240 or email sales@saunaheatersupply.com
Frequently Asked Questions
When will I know my order has shipped?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.
When will my order ship?
If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@saunaheatersupply.com.
No Shipping outside the lower 48 in USA.
If you have questions regarding anything below, please send an email to sales@saunaheatersupply.com or call us at 916-333-0240
Cancellations & Refunds: At Sauna Heater Supply, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to sales@saunaheatersupply.com or call us at 916-333-0240
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 916-333-0240, the chat in the bottom right, or email sales@saunaheatersupply.com any time.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of Sauna Heater Supply's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.We thank you for your business and appreciate your patience.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Contact sales@saunaheatersupply.com for any questions.
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Customer Reviews
Overall rating: 4.7 / 5 from 50 reviews.
Would give 4.5 stars if I could. Very little dust after a good rinse. Rinse them well first, there is some dust. Customer service answered all my questions before I ordered. Easy to set up and use. It arrived two days earlier than the estimate. Still recommend it.
Great stones and worth every penny. Easy to set up and use. The right amount for our heater with a few spare. Support was friendly and knowledgeable when I called. It arrived two days earlier than the estimate. It makes our sauna sessions more enjoyable. Thank you for a great product!
I did a lot of research before buying and I am glad I chose this one. The right amount for our heater with a few spare. Very little dust after a good rinse. Support was friendly and knowledgeable when I called. Customer service answered all my questions before I ordered. Already recommended it to friends.
Absolutely love these stones. Works perfectly with our home sauna setup. Easy to set up and use. Customer service answered all my questions before I ordered. Support was friendly and knowledgeable when I called. Exactly as described on the product page. Already recommended it to friends.
Five stars, no hesitation. Very little dust after a good rinse. It has held up well to the heat and humidity. The steam is soft and long lasting after throwing water. Shipping was quick and everything arrived well packed. The quality is excellent and it looks exactly like the pictures. Ten out of ten.
Absolutely love these stones. The steam is soft and long lasting after throwing water. Nice finishing details, you can tell it is a quality brand. The team followed up after delivery to make sure everything was fine. Already recommended it to friends.
Very happy customer here. The right amount for our heater with a few spare. The steam is soft and long lasting after throwing water. It arrived two days earlier than the estimate. Packaging was solid and nothing was damaged. They look beautiful in the heater, natural and rugged. Worth every dollar.
Solid purchase, a few small notes. Easy to set up and use. Rinse them well first, there is some dust. Support was friendly and knowledgeable when I called. The team followed up after delivery to make sure everything was fine. Would probably buy again.
Very good stones overall. The quality is excellent and it looks exactly like the pictures. A few pieces were smaller than I expected. Support was friendly and knowledgeable when I called. Heavy, dense stones that have not cracked after many sessions. Good value overall.
Absolutely love these stones. The quality is excellent and it looks exactly like the pictures. Great size and shape, they stack nicely and allow good airflow. Nice finishing details, you can tell it is a quality brand. The steam is soft and long lasting after throwing water. Ten out of ten.
Top quality from start to finish. Very little dust after a good rinse. The quality is excellent and it looks exactly like the pictures. Shipping was quick and everything arrived well packed. Packaging was solid and nothing was damaged. No regrets at all.
Very happy customer here. The right amount for our heater with a few spare. Replacing our old stones made a huge difference in the steam. The steam is soft and long lasting after throwing water. Customer service answered all my questions before I ordered. Ten out of ten.
I did a lot of research before buying and I am glad I chose this one. Harvia makes great sauna products and this is no exception. Well made and clearly built to last. Customer service answered all my questions before I ordered. You will not be disappointed.
Mixed feelings about this one. It has held up well to the heat and humidity. A handful of stones cracked after the first few weeks. Rinse them well first, there is some dust. The quality is excellent and it looks exactly like the pictures. Might work better for others.
Pretty much what I expected, and that is a good thing. Heavy, dense stones that have not cracked after many sessions. A few pieces were smaller than I expected. Harvia makes great sauna products and this is no exception. Customer service answered all my questions before I ordered. Still recommend it.
Very happy customer here. Very little dust after a good rinse. The steam is soft and long lasting after throwing water. Ordering was easy and the tracking updates were accurate. Customer service answered all my questions before I ordered. Worth every dollar.
Very good stones overall. The right amount for our heater with a few spare. Rinse them well first, there is some dust. Nice finishing details, you can tell it is a quality brand. Customer service answered all my questions before I ordered. Good value overall.
Pretty much what I expected, and that is a good thing. The right amount for our heater with a few spare. Rinse them well first, there is some dust. It makes our sauna sessions more enjoyable. Support was friendly and knowledgeable when I called. Still recommend it.
My second Harvia purchase and just as good as the first. Easy to set up and use. Great value for the price. The quality is excellent and it looks exactly like the pictures. Customer service answered all my questions before I ordered. Highly recommend.
Harvia really knows what they are doing. Replacing our old stones made a huge difference in the steam. Heavy, dense stones that have not cracked after many sessions. Ordering was easy and the tracking updates were accurate. Packaging was solid and nothing was damaged. No regrets at all.
My second Harvia purchase and just as good as the first. Exactly as described on the product page. They look beautiful in the heater, natural and rugged. It has held up well to the heat and humidity. Well made and clearly built to last. Would buy again without thinking twice.
Great stones and worth every penny. Great size and shape, they stack nicely and allow good airflow. It has held up well to the heat and humidity. Well made and clearly built to last. It arrived two days earlier than the estimate. The team followed up after delivery to make sure everything was fine. Ten out of ten.
Disappointed with this purchase. The box arrived damaged and I had to wait for a replacement. Many stones were broken in the box. A handful of stones cracked after the first few weeks. The sizes varied more than I expected. Expected more for the price.
So glad we finally ordered this. It has held up well to the heat and humidity. Very little dust after a good rinse. Customer service answered all my questions before I ordered. It arrived two days earlier than the estimate. Packaging was solid and nothing was damaged. Highly recommend.
Would give 4.5 stars if I could. Well made and clearly built to last. A few pieces were smaller than I expected. It arrived two days earlier than the estimate. Customer service answered all my questions before I ordered. The team followed up after delivery to make sure everything was fine. Still recommend it.
Exactly what I was looking for. Great value for the price. They look beautiful in the heater, natural and rugged. Great size and shape, they stack nicely and allow good airflow. Customer service answered all my questions before I ordered. Would buy again without thinking twice.
I did a lot of research before buying and I am glad I chose this one. Exactly as described on the product page. Great size and shape, they stack nicely and allow good airflow. Ordering was easy and the tracking updates were accurate. Thank you for a great product!
Very happy customer here. Great size and shape, they stack nicely and allow good airflow. Harvia makes great sauna products and this is no exception. They look beautiful in the heater, natural and rugged. Packaging was solid and nothing was damaged. Would buy again without thinking twice.
Great stones and worth every penny. The quality is excellent and it looks exactly like the pictures. Works perfectly with our home sauna setup. The team followed up after delivery to make sure everything was fine. Customer service answered all my questions before I ordered. Worth every dollar.
So glad we finally ordered this. Great value for the price. Heavy, dense stones that have not cracked after many sessions. They look beautiful in the heater, natural and rugged. Customer service answered all my questions before I ordered. No regrets at all.
So glad we finally ordered this. It makes our sauna sessions more enjoyable. It has held up well to the heat and humidity. Support was friendly and knowledgeable when I called. It arrived two days earlier than the estimate. Already recommended it to friends.
My second Harvia purchase and just as good as the first. The right amount for our heater with a few spare. Replacing our old stones made a huge difference in the steam. Packaging was solid and nothing was damaged. Ordering was easy and the tracking updates were accurate. You will not be disappointed.
Solid purchase, a few small notes. Very little dust after a good rinse. Rinse them well first, there is some dust. The team followed up after delivery to make sure everything was fine. Customer service answered all my questions before I ordered. Overall a good buy.
Absolutely love these stones. Great size and shape, they stack nicely and allow good airflow. Well made and clearly built to last. It makes our sauna sessions more enjoyable. Ordering was easy and the tracking updates were accurate. No regrets at all.
Really impressed with these stones. The steam is soft and long lasting after throwing water. Great value for the price. It arrived two days earlier than the estimate. Support was friendly and knowledgeable when I called. Customer service answered all my questions before I ordered. Ten out of ten.
Great stones and worth every penny. It has held up well to the heat and humidity. Exactly as described on the product page. Replacing our old stones made a huge difference in the steam. The team followed up after delivery to make sure everything was fine. Highly recommend.
Five stars, no hesitation. The quality is excellent and it looks exactly like the pictures. It has held up well to the heat and humidity. They look beautiful in the heater, natural and rugged. Very little dust after a good rinse. Thank you for a great product!
Exactly what I was looking for. Very little dust after a good rinse. Harvia makes great sauna products and this is no exception. They hold heat really well, our sauna feels much hotter with them. Heavy, dense stones that have not cracked after many sessions. Thank you for a great product!
Really impressed with these stones. Nice finishing details, you can tell it is a quality brand. Easy to set up and use. Heavy, dense stones that have not cracked after many sessions. Ordering was easy and the tracking updates were accurate. Already recommended it to friends.
Top quality from start to finish. Great value for the price. Great size and shape, they stack nicely and allow good airflow. Packaging was solid and nothing was damaged. Easy to set up and use. Harvia makes great sauna products and this is no exception. Thank you for a great product!
Welcome to Sauna Heater Supply! We're here to help you find the perfect sauna heater and accessories. Please explore the sections below to find answers to common questions you might have.
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What happens after I place an order?
Upon placing an order, you will receive a confirmation email. If the item is in stock, we will typically ship it within five business days, and it will arrive within 14 days after being shipped.
Missing Tracking Email?
Our products typically ship within 5 business days. You will receive tracking information once your order has shipped. If you have not received a tracking email after 5 business days, please reach out to us at sales@saunaheatersupply.com or via our Contact Us page for assistance.
Shipping Time Guarantees
Unfortunately, we cannot guarantee shipping times, as they are subject to change. Shipping estimates provided are approximate. Please consider this when placing orders with specific delivery date expectations.
What is your return policy?
We are dedicated to your satisfaction. If you are not completely satisfied with your order, please reach out to us immediately. We will work with you to arrange an exchange, replacement, or refund within 14 days of your purchase. For brand-specific return policies, please check the Product Page.
Damaged or Defective Items
If your order arrives damaged, we will do everything we can to assist. We may arrange for replacement parts or redelivery as necessary.
Where to Find the Full Return Policy?
You can find our complete Shipping & Return Policy at the bottom of our website, which provides in-depth information on our return procedures and policies.
Is there a shipping fee?
Free shipping is included on most orders within the continental United States. Some oversized items may incur additional freight charges.
Can I track my order?
Absolutely! Once your order is placed, our carriers will provide us with tracking information as soon as your items are shipped. You will receive an email notification containing your order's tracking details.
What should I consider before making a purchase?
Before placing an order, please ensure your heater is the correct size for your sauna. Give us a call if you have any questions regarding heater sizing!
Additional Considerations
It's also advisable to carefully review the specifications of the items you intend to purchase. If you have any questions or need further assistance, please do not hesitate to reach out to us via email or live chat. We're here to assist you in making informed decisions.
What should I expect after placing an order?
Once your order is placed, you will receive a confirmation email. We will charge your payment method to initiate order processing and preparation for shipment.
Shipping Timeframes
Shipping times vary depending on the item ordered. Some items may be available in stock and ship within 24 hours, while others may take up to approximately five business days. You will receive a tracking number within 24 hours of shipment.
Inspecting Your Delivery
Upon receiving your order, please inspect the packaging for any signs of damage. If you notice any damage, be sure to take pictures of the damaged packages before opening them and report the issue to us within five days of delivery. If the damage is attributed to the carrier, they will be responsible for resolving it at no cost to you.
Missing Parts or Damaged Deliveries
Always check the contents of your delivery upon receipt. If you find that the delivery is damaged or missing parts, please send us pictures of the damage, along with your order number, to sales@saunaheatersupply.com. We will then contact our suppliers to facilitate the replacement of damaged items.
Tracking Information
If you do not receive a tracking number within a few days of placing your order, please contact us to ensure that we have the correct email address on file. We are committed to keeping you updated on shipping information.
Are you an authorized dealer for your products?
Yes, we are proud to be authorized dealers for the brands we support. Please see our list of trusted brands in the Brands section in the main menu.
What is your privacy policy?
To understand how we handle your personal information, please review our comprehensive Privacy Policy available in the Privacy section of our website.
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