Buyer is obligated to read user manual and follow instructions and requirements presented. Damage to the product caused by not following instructions and requirements will void warranty.
If any defects are found on the product, where manufacturer can be blamed, then buyer has the right to demand fixing or replacing the product. Demands must be made not later than 5 years after buying the product. Purchase receipt needs to be presented when warranty demands are made.
Warranty Terms:
Warranty applies only to electric heaters that have been used according to the manual.
NB! Warranty does not cover heating elements. They are considered as consumable parts.
Warranty does not cover wear that occurs from natural usage.
Warranty does not cover defects or wear caused by planned use.
Warranty does not imply when:
damage or defects are caused by transportation or other actions not controlled by manufacturer.
product has been damaged by carelessness or overload
product has not been installed correctly
product has been modified in any way
warranty period is over
product is not complete
All demands shall be presented directly to reseller or using e-mail for Canada: canada.support@huumsauna.com or for USA: usa.support@huumsauna.com
Find the latest updates on our website www.huumsauna.com
Shipping & Returns
Cancellations & Refunds: Sauna Heater Supply prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).
Call 916-333-0240 or email sales@saunaheatersupply.com
Frequently Asked Questions
When will I know my order has shipped?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.
When will my order ship?
If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@saunaheatersupply.com.
No Shipping outside the lower 48 in USA.
If you have questions regarding anything below, please send an email to sales@saunaheatersupply.com or call us at 916-333-0240
Cancellations & Refunds: At Sauna Heater Supply, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to sales@saunaheatersupply.com or call us at 916-333-0240
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 916-333-0240, the chat in the bottom right, or email sales@saunaheatersupply.com any time.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of Sauna Heater Supply's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.We thank you for your business and appreciate your patience.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Contact sales@saunaheatersupply.com for any questions.
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Customer Reviews
Overall rating: 4.6 / 5 from 50 reviews.
So glad we finally ordered this. Exact fit for our HUUM heater, no modifications needed. Clean finish that looks good next to the heater. Support was friendly and knowledgeable when I called. Customer service answered all my questions before I ordered. Worth every dollar.
My second HUUM purchase and just as good as the first. Exact fit for our HUUM heater, no modifications needed. Solid build quality, it feels as good as the original. Packaging was solid and nothing was damaged. It arrived two days earlier than the estimate. No regrets at all.
Disappointed with this purchase. The wrong part was shipped the first time. The box arrived damaged and I had to wait for a replacement. It took longer to arrive than I expected for a small part. It did not fit our heater model despite the listing. Hoping support sorts it out.
Really impressed with this element. It arrived quickly, which mattered because our sauna was down. Solid build quality, it feels as good as the original. Customer service answered all my questions before I ordered. Shipping was quick and everything arrived well packed. Ten out of ten.
Absolutely love this element. It arrived quickly, which mattered because our sauna was down. Works perfectly with our home sauna setup. The team followed up after delivery to make sure everything was fine. Packaging was solid and nothing was damaged. Already recommended it to friends.
Exactly what I was looking for. Works perfectly with our home sauna setup. Exact fit for our HUUM heater, no modifications needed. Support was friendly and knowledgeable when I called. The team followed up after delivery to make sure everything was fine. You will not be disappointed.
We have had this for a few months now and it is fantastic. It fit perfectly and installation took about twenty minutes. Our heater is back to full power after swapping the element. Support was friendly and knowledgeable when I called. Already recommended it to friends.
Good quality and does the job well. Exact fit for our HUUM heater, no modifications needed. It would be nice if it came with a little more mounting hardware. Great value for the price. It arrived two days earlier than the estimate. Overall a good buy.
Could not be happier with this purchase. It arrived quickly, which mattered because our sauna was down. It makes our sauna sessions more enjoyable. Ordering was easy and the tracking updates were accurate. It arrived two days earlier than the estimate. Would buy again without thinking twice.
We have had this for a few months now and it is fantastic. It fit perfectly and installation took about twenty minutes. Solid build quality, it feels as good as the original. Customer service answered all my questions before I ordered. Would buy again without thinking twice.
Very good element overall. Exactly as described on the product page. It took some patience to line up the screw holes. Ordering was easy and the tracking updates were accurate. Shipping was quick and everything arrived well packed. Minor issues aside, I am happy.
Top quality from start to finish. Solid build quality, it feels as good as the original. Exactly as described on the product page. Genuine part and it does exactly what it should. Support was friendly and knowledgeable when I called. Ordering was easy and the tracking updates were accurate. Ten out of ten.
Five stars, no hesitation. Genuine part and it does exactly what it should. Nice finishing details, you can tell it is a quality brand. Ordering was easy and the tracking updates were accurate. Packaging was solid and nothing was damaged. You will not be disappointed.
I did a lot of research before buying and I am glad I chose this one. Great value for the price. Nice finishing details, you can tell it is a quality brand. It arrived quickly, which mattered because our sauna was down. Would buy again without thinking twice.
This element exceeded my expectations. It has held up well to the heat and humidity. Easy to set up and use. The team followed up after delivery to make sure everything was fine. Customer service answered all my questions before I ordered. Highly recommend.
Really impressed with this element. The instructions were clear and all the hardware was included. HUUM makes great sauna products and this is no exception. It arrived two days earlier than the estimate. Customer service answered all my questions before I ordered. Highly recommend.
HUUM really knows what they are doing. Heat-up time is back to normal with the new element. It has held up well to the heat and humidity. Shipping was quick and everything arrived well packed. Our heater is back to full power after swapping the element. Already recommended it to friends.
Five stars, no hesitation. It arrived quickly, which mattered because our sauna was down. Works perfectly with our home sauna setup. It arrived two days earlier than the estimate. Support was friendly and knowledgeable when I called. Would buy again without thinking twice.
We have had this for a few months now and it is fantastic. Clean finish that looks good next to the heater. Our heater is back to full power after swapping the element. Support was friendly and knowledgeable when I called. Would buy again without thinking twice.
My second HUUM purchase and just as good as the first. It has held up well to the heat and humidity. The instructions were clear and all the hardware was included. The quality is excellent and it looks exactly like the pictures. Would buy again without thinking twice.
I did a lot of research before buying and I am glad I chose this one. Exact fit for our HUUM heater, no modifications needed. It makes our sauna sessions more enjoyable. Solid build quality, it feels as good as the original. The team followed up after delivery to make sure everything was fine. Highly recommend.
Absolutely love this element. HUUM makes great sauna products and this is no exception. It makes our sauna sessions more enjoyable. Packaging was solid and nothing was damaged. Support was friendly and knowledgeable when I called. You will not be disappointed.
My second HUUM purchase and just as good as the first. It makes our sauna sessions more enjoyable. Easy to set up and use. Clean finish that looks good next to the heater. Packaging was solid and nothing was damaged. Already recommended it to friends.
My second HUUM purchase and just as good as the first. It has held up well to the heat and humidity. Nice finishing details, you can tell it is a quality brand. Customer service answered all my questions before I ordered. It arrived two days earlier than the estimate. Highly recommend.
Happy with this element, with one small caveat. It arrived quickly, which mattered because our sauna was down. A bit pricey for a small part, but it is the right one. Easy to set up and use. Support was friendly and knowledgeable when I called. Overall a good buy.
I did a lot of research before buying and I am glad I chose this one. HUUM makes great sauna products and this is no exception. Solid build quality, it feels as good as the original. Ordering was easy and the tracking updates were accurate. You will not be disappointed.
I did a lot of research before buying and I am glad I chose this one. Exactly as described on the product page. Solid build quality, it feels as good as the original. Nice finishing details, you can tell it is a quality brand. The team followed up after delivery to make sure everything was fine. Ten out of ten.
I did a lot of research before buying and I am glad I chose this one. It makes our sauna sessions more enjoyable. Nice finishing details, you can tell it is a quality brand. Our heater is back to full power after swapping the element. You will not be disappointed.
Very happy customer here. Exactly as described on the product page. Genuine part and it does exactly what it should. Support was friendly and knowledgeable when I called. Ordering was easy and the tracking updates were accurate. Would buy again without thinking twice.
Solid purchase, a few small notes. Genuine part and it does exactly what it should. A bit pricey for a small part, but it is the right one. Exactly as described on the product page. It makes our sauna sessions more enjoyable. Would probably buy again.
Happy with this element, with one small caveat. The instructions were clear and all the hardware was included. It would be nice if it came with a little more mounting hardware. Shipping was quick and everything arrived well packed. Good value overall.
Really good, just short of perfect. Heat-up time is back to normal with the new element. A bit pricey for a small part, but it is the right one. Well made and clearly built to last. Support was friendly and knowledgeable when I called. Overall a good buy.
HUUM really knows what they are doing. Our heater is back to full power after swapping the element. Works perfectly with our home sauna setup. Shipping was quick and everything arrived well packed. Clean finish that looks good next to the heater. You will not be disappointed.
Would give 4.5 stars if I could. Easy to set up and use. It would be nice if it came with a little more mounting hardware. It makes our sauna sessions more enjoyable. Packaging was solid and nothing was damaged. It arrived two days earlier than the estimate. Still recommend it.
Could not be happier with this purchase. Easy to set up and use. Great value for the price. The instructions were clear and all the hardware was included. Ordering was easy and the tracking updates were accurate. Customer service answered all my questions before I ordered. Already recommended it to friends.
My second HUUM purchase and just as good as the first. It fit perfectly and installation took about twenty minutes. Exactly as described on the product page. The quality is excellent and it looks exactly like the pictures. You will not be disappointed.
So glad we finally ordered this. Nice finishing details, you can tell it is a quality brand. Works perfectly with our home sauna setup. Shipping was quick and everything arrived well packed. Great value for the price. It arrived two days earlier than the estimate. Highly recommend.
Great element and worth every penny. HUUM makes great sauna products and this is no exception. Solid build quality, it feels as good as the original. Works perfectly with our home sauna setup. Nice finishing details, you can tell it is a quality brand. Highly recommend.
Very happy customer here. Genuine part and it does exactly what it should. HUUM makes great sauna products and this is no exception. Support was friendly and knowledgeable when I called. Great value for the price. The team followed up after delivery to make sure everything was fine. Thank you for a great product!
Great element and worth every penny. Our heater is back to full power after swapping the element. The instructions were clear and all the hardware was included. Packaging was solid and nothing was damaged. Customer service answered all my questions before I ordered. No regrets at all.
Welcome to Sauna Heater Supply! We're here to help you find the perfect sauna heater and accessories. Please explore the sections below to find answers to common questions you might have.
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What happens after I place an order?
Upon placing an order, you will receive a confirmation email. If the item is in stock, we will typically ship it within five business days, and it will arrive within 14 days after being shipped.
Missing Tracking Email?
Our products typically ship within 5 business days. You will receive tracking information once your order has shipped. If you have not received a tracking email after 5 business days, please reach out to us at sales@saunaheatersupply.com or via our Contact Us page for assistance.
Shipping Time Guarantees
Unfortunately, we cannot guarantee shipping times, as they are subject to change. Shipping estimates provided are approximate. Please consider this when placing orders with specific delivery date expectations.
What is your return policy?
We are dedicated to your satisfaction. If you are not completely satisfied with your order, please reach out to us immediately. We will work with you to arrange an exchange, replacement, or refund within 14 days of your purchase. For brand-specific return policies, please check the Product Page.
Damaged or Defective Items
If your order arrives damaged, we will do everything we can to assist. We may arrange for replacement parts or redelivery as necessary.
Where to Find the Full Return Policy?
You can find our complete Shipping & Return Policy at the bottom of our website, which provides in-depth information on our return procedures and policies.
Is there a shipping fee?
Free shipping is included on most orders within the continental United States. Some oversized items may incur additional freight charges.
Can I track my order?
Absolutely! Once your order is placed, our carriers will provide us with tracking information as soon as your items are shipped. You will receive an email notification containing your order's tracking details.
What should I consider before making a purchase?
Before placing an order, please ensure your heater is the correct size for your sauna. Give us a call if you have any questions regarding heater sizing!
Additional Considerations
It's also advisable to carefully review the specifications of the items you intend to purchase. If you have any questions or need further assistance, please do not hesitate to reach out to us via email or live chat. We're here to assist you in making informed decisions.
What should I expect after placing an order?
Once your order is placed, you will receive a confirmation email. We will charge your payment method to initiate order processing and preparation for shipment.
Shipping Timeframes
Shipping times vary depending on the item ordered. Some items may be available in stock and ship within 24 hours, while others may take up to approximately five business days. You will receive a tracking number within 24 hours of shipment.
Inspecting Your Delivery
Upon receiving your order, please inspect the packaging for any signs of damage. If you notice any damage, be sure to take pictures of the damaged packages before opening them and report the issue to us within five days of delivery. If the damage is attributed to the carrier, they will be responsible for resolving it at no cost to you.
Missing Parts or Damaged Deliveries
Always check the contents of your delivery upon receipt. If you find that the delivery is damaged or missing parts, please send us pictures of the damage, along with your order number, to sales@saunaheatersupply.com. We will then contact our suppliers to facilitate the replacement of damaged items.
Tracking Information
If you do not receive a tracking number within a few days of placing your order, please contact us to ensure that we have the correct email address on file. We are committed to keeping you updated on shipping information.
Are you an authorized dealer for your products?
Yes, we are proud to be authorized dealers for the brands we support. Please see our list of trusted brands in the Brands section in the main menu.
What is your privacy policy?
To understand how we handle your personal information, please review our comprehensive Privacy Policy available in the Privacy section of our website.
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