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Narvi Stone Cage
With the aid of a stone cage, the heat of the flue can be utilized better. The steam lasts longer when the sauna water flows from the stone cage to the stones of the sauna heater. This is also a way of decreasing protective distances into flammable material. Stone cages can also be installed on top of each other, which gives your sauna a stylish look.
Features
Helps utilize the heat of the flue better
Steam lasts longer
Decreases the protective distances
Stylish design
Dimensions: 9.8"W (24.8cm) x 9.8"D (24.8cm) x 15.8"H (40.1cm)
Designed, engineered, and made in Finland
Includes
Stone Cage
Specifications
Model
STONE CAGE
Color
Black
Width
9.8" (24.8cm)
Depth
9.8" (24.8cm)
Height
15.8" (40.1cm)
Warranty
Limited Warranty
Narvi Ltd, Business ID 2087049-2, registered in Finland (“Narvi”) warrants its products against premature failure to the original purchaser (“customer”) as described herein.
WARRANTY PERIODS FOR PRIVATE USE
Private use refers to the use of the product in private person’s own and family’s household for non-commercial purposes. Normal private or family use means, for example, one sauna session per day.
Category
Warranty period
Exceptions
Woodburning stoves, masonry cauldrons, smokers and fireplace stoves
2 years
Electrically heated stoves, infrared heaters and control panels
2 years
Resistors 12 months Infrared heater 6 months
Spare parts and accessories
2 years
Excludes small accessories or consumables
The warranty period is product-specific and starts from the date of purchase of the product.
WARRANTY PERIODS FOR OTHER USE
Non-private product.
Category
Warranty period
Exceptions
Woodburning stoves, masonry cauldrons, smokers and fireplace stoves
1 year
Excludes small accessories or consumables
Electrically heated stoves, infrared heaters and control panels
2 years
Resistors 6 months Infrared heater 6 months
The warranty period is product-specific and starts from the date of purchase of the product.
1. Warranty coverage
1.1. Narvi grants a warranty for its new products in accordance with these warranty terms. The warranty applies to defects in materials and workmanship that occur in the product under normal use during the warranty period. 1.2. This guarantee in no way limits the rights of the consumer under the applicable law. 1.3. The warranty only applies to those new products sold by Narvi or its authorized distributors or dealers.
2. The warranty does not cover
2.1. Defects or damages caused by improper installation, alterations, or substitutions of components, accidents, acts nature or natural disasters, misuse, abuse, negligence or due to non-compliance with Narvi’s instructions for installation, use or maintenance. 2.2. Consumable parts and components, such as resistors, clock switches, thermostats, relays, sauna stones, firebox fire protection plates etc, unless the part in question is specifically mentioned in the warranty periods defined above. 2.3. Defects or damage due to non-intended use, or that the customer has chosen a product that is not suitable or incorrectly dimensioned for the purpose. 2.4. Defects or damage caused by transportation or storage of the product. Products have to be storaged indoors, in warmed (at minimum 0°C), dry and well-ventilated storage area. 2.5. Defects or damage caused by the use of sauna stones other than those recommended by Narvi or incorrect assembly of sauna stones. 2.6. Defects or damage caused by the use of other substances or objects in connection with the product, for example, salts, chemicals and other decorative items. 2.7. Products that have been modified or repaired without the express approval of Narvi, or where non-original Narvi spare parts have been used. 2.8. Products from which the original manufacturer’s product markings have been removed or damaged. 2.9. Damage caused by insufficient ventilation, constant humidity or other than appropriate installation location or use, manifested e.g. by rusting, sooting and discolouration of the product. 2.10. Removal and re-installation cost, service calls to diagnose trouble and transportation or shipping costs.
3. Fulfilment of warranty claim and limitation of liability
3.1. Narvi has the right to fulfill the warranty claim at its discretion by repairing or replacing the product or part thereof or granting a price reduction for the product. Narvi may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s). Parts and/or service replacements made under the terms of this limited warranty are warranted only for the remaining period of the original product warranty. 3.2. Narvi shall not be liable for any incidental, consequential, special, or contingent damages anyone might suffer due to the defective product, including loss of income, business or other direct or indirect damage or cost. Narvi does not compensate for damages caused by a delay in fulfilling the warranty claim. 3.3. Narvi will not be responsible for environmental conditions such as inadequate vents or ventilation, excessive venting configurations or negative air pressures which may or may not be caused by mechanical systems such as exhaust fans or furnaces. 3.4. The warranty becomes void if the main purpose of use of the product changes during the warranty period. 3.5. If an electric heater manufactured by Narvi is connected with a control device other than a Narvi control device, the customer must ensure and be responsible for ensuring that the control device is compatible with the electric heater and that it meets the control device requirements for sauna use. 3.6. If it is found that a defect or defect reported by the customer is not covered by the warranty, Narvi has the right to charge the customer for the costs and work related to the search for and location of the defect or defect, including travel and labor costs, in accordance with the actual costs. This can be applied, for example, when the customer has caused the damage and was aware of it. 3.7. The warranty is valid only when the customer has, for their part, fulfilled their obligations by following the instructions provided by Narvi. 3.8. Without specific written exclusionary waivers, no one has authority to add to or vary this limited warranty, or to create Narvi any further obligation of liability in connection with the product or part thereof.
4. Warranty claim
4.1. The customer shall report any defect in materials or workmanship in the product within a reasonable time, however within 14 days at the latest, from the discovery of the defect or from the time when the defect should have been detected. 4.2. The notification must be made in writing to the seller of the product. The customer must provide proof of purchase, the type designation of the product, if any, a clear description of the defect and a description of the environment and conditions of use of the product during the warranty period. 4.3. When receiving the product, the customer has checked that there are no transport or storage damages. Any transport or storage damage detected must be reported to the carrier immediately and the deviation must be noted in the consignment note. In addition to the consignment note entry, pictures of the damaged product packaging and the product must be delivered to the manufacturer if the transport is arranged by the manufacturer. These are prerequisites for obtaining compensation for transport or storage damage. 4.4. The consumer must present proof of purchase of the product to the seller of the product. The proof of purchase together with these warranty conditions serves as the warranty certificate for the product. 4.5. The consumer should primarily contact the seller of the product. If the seller fails to resolve the case, the case must be forwarded to Narvi in accordance with the instructions given. 4.6. The product is required to be installed, used and maintained in accordance with Narvi’s instructions for installation and use. Faulty product shall not be installed or used. 4.7. The electrical equipment is required to be installed and connected to the mains by a qualified electrician in accordance with Narvi’s instructions for installation and use and current regulations. 4.8. If requested by Narvi, the defective product will be sent back to Narvi.
5. Applicable law and dispute resolution
5.1. These warranty terms are governed by Finnish law. 5.2. Disputes arising from the warranty terms shall be finally settled in the District Court of Satakunta in Finland.
These warranty terms shall apply unless Narvi has committed to otherwise in writing.
Shipping & Returns
Cancellations & Refunds: Sauna Heater Supply prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).
Call 916-333-0240 or email sales@saunaheatersupply.com
Frequently Asked Questions
When will I know my order has shipped?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.
When will my order ship?
If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@saunaheatersupply.com.
No Shipping outside the lower 48 in USA.
If you have questions regarding anything below, please send an email to sales@saunaheatersupply.com or call us at 916-333-0240
Cancellations & Refunds: At Sauna Heater Supply, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to sales@saunaheatersupply.com or call us at916-333-0240
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 916-333-0240, the chat in the bottom right, or email sales@saunaheatersupply.com any time.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of Sauna Heater Supply's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.We thank you for your business and appreciate your patience.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Contact sales@saunaheatersupply.com for any questions.
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Customer Reviews
Overall rating: 4.6 / 5 from 50 reviews.
Top quality from start to finish. It arrived quickly, which mattered because our sauna was down. Solid build quality, it feels as good as the original. Genuine part and it does exactly what it should. Well made and clearly built to last. No regrets at all.
Could not be happier with this purchase. Clean finish that looks good next to the heater. Works perfectly with our home sauna setup. Ordering was easy and the tracking updates were accurate. Customer service answered all my questions before I ordered. Thank you for a great product!
Exactly what I was looking for. Great value for the price. Nice finishing details, you can tell it is a quality brand. Genuine part and it does exactly what it should. Customer service answered all my questions before I ordered. It arrived two days earlier than the estimate. Worth every dollar.
Five stars, no hesitation. The quality is excellent and it looks exactly like the pictures. It gives us peace of mind, especially with the kids using the sauna. Customer service answered all my questions before I ordered. You will not be disappointed.
Five stars, no hesitation. Works perfectly with our home sauna setup. It gives us peace of mind, especially with the kids using the sauna. Customer service answered all my questions before I ordered. Ordering was easy and the tracking updates were accurate. Already recommended it to friends.
This stone cage exceeded my expectations. Nice finishing details, you can tell it is a quality brand. Well made and clearly built to last. Great value for the price. Support was friendly and knowledgeable when I called. Shipping was quick and everything arrived well packed. Highly recommend.
Really good, just short of perfect. It makes our sauna sessions more enjoyable. It took some patience to line up the screw holes. Great value for the price. Narvi makes great sauna products and this is no exception. Exactly as described on the product page. Overall a good buy.
Absolutely love this stone cage. It fit perfectly and installation took about twenty minutes. Solid build quality, it feels as good as the original. Narvi makes great sauna products and this is no exception. The team followed up after delivery to make sure everything was fine. Ten out of ten.
Very happy customer here. Exactly as described on the product page. It gives us peace of mind, especially with the kids using the sauna. Shipping was quick and everything arrived well packed. Packaging was solid and nothing was damaged. Highly recommend.
Five stars, no hesitation. Genuine part and it does exactly what it should. It fit perfectly and installation took about twenty minutes. Ordering was easy and the tracking updates were accurate. Well made and clearly built to last. Thank you for a great product!
Could not be happier with this purchase. Great value for the price. It fit perfectly and installation took about twenty minutes. It arrived two days earlier than the estimate. It arrived quickly, which mattered because our sauna was down. Worth every dollar.
My second Narvi purchase and just as good as the first. Narvi makes great sauna products and this is no exception. Exactly as described on the product page. Support was friendly and knowledgeable when I called. Shipping was quick and everything arrived well packed. Worth every dollar.
So glad we finally ordered this. It gives us peace of mind, especially with the kids using the sauna. It arrived quickly, which mattered because our sauna was down. The team followed up after delivery to make sure everything was fine. You will not be disappointed.
Top quality from start to finish. It arrived quickly, which mattered because our sauna was down. Easy to set up and use. The team followed up after delivery to make sure everything was fine. Ordering was easy and the tracking updates were accurate. You will not be disappointed.
Top quality from start to finish. Clean finish that looks good next to the heater. Solid build quality, it feels as good as the original. Support was friendly and knowledgeable when I called. Customer service answered all my questions before I ordered. Ten out of ten.
My second Narvi purchase and just as good as the first. Genuine part and it does exactly what it should. The quality is excellent and it looks exactly like the pictures. Great value for the price. It arrived two days earlier than the estimate. You will not be disappointed.
Top quality from start to finish. Great value for the price. It arrived quickly, which mattered because our sauna was down. It arrived two days earlier than the estimate. Customer service answered all my questions before I ordered. Would buy again without thinking twice.
Pretty much what I expected, and that is a good thing. Exact fit for our Narvi heater, no modifications needed. A bit pricey for a small part, but it is the right one. Shipping was quick and everything arrived well packed. It fit perfectly and installation took about twenty minutes. Would probably buy again.
Really good, just short of perfect. The instructions were clear and all the hardware was included. A bit pricey for a small part, but it is the right one. Support was friendly and knowledgeable when I called. It arrived two days earlier than the estimate. Overall a good buy.
Good quality and does the job well. It has held up well to the heat and humidity. A bit pricey for a small part, but it is the right one. It arrived two days earlier than the estimate. Shipping was quick and everything arrived well packed. Would probably buy again.
This stone cage exceeded my expectations. Solid build quality, it feels as good as the original. Narvi makes great sauna products and this is no exception. Packaging was solid and nothing was damaged. Ordering was easy and the tracking updates were accurate. Ten out of ten.
My second Narvi purchase and just as good as the first. Exactly as described on the product page. It arrived quickly, which mattered because our sauna was down. Shipping was quick and everything arrived well packed. Would buy again without thinking twice.
Really good, just short of perfect. Clean finish that looks good next to the heater. It took some patience to line up the screw holes. The team followed up after delivery to make sure everything was fine. Great value for the price. Minor issues aside, I am happy.
Absolutely love this stone cage. The quality is excellent and it looks exactly like the pictures. Narvi makes great sauna products and this is no exception. Easy to set up and use. The team followed up after delivery to make sure everything was fine. Would buy again without thinking twice.
It is okay, but not perfect. Exact fit for our Narvi heater, no modifications needed. It took longer to arrive than I expected for a small part. A bit pricey for a small part, but it is the right one. It would be nice if it came with a little more mounting hardware. Would think twice before buying again.
Could not be happier with this purchase. Genuine part and it does exactly what it should. Nice finishing details, you can tell it is a quality brand. Packaging was solid and nothing was damaged. Solid build quality, it feels as good as the original. Highly recommend.
Five stars, no hesitation. The quality is excellent and it looks exactly like the pictures. Works perfectly with our home sauna setup. Support was friendly and knowledgeable when I called. It fit perfectly and installation took about twenty minutes. Worth every dollar.
I did a lot of research before buying and I am glad I chose this one. Easy to set up and use. Narvi makes great sauna products and this is no exception. Genuine part and it does exactly what it should. The instructions were clear and all the hardware was included. Thank you for a great product!
My second Narvi purchase and just as good as the first. The instructions were clear and all the hardware was included. It arrived quickly, which mattered because our sauna was down. Ordering was easy and the tracking updates were accurate. No regrets at all.
Would give 4.5 stars if I could. Genuine part and it does exactly what it should. A bit pricey for a small part, but it is the right one. The team followed up after delivery to make sure everything was fine. Ordering was easy and the tracking updates were accurate. Good value overall.
Really impressed with this stone cage. Clean finish that looks good next to the heater. Well made and clearly built to last. It arrived two days earlier than the estimate. The team followed up after delivery to make sure everything was fine. Ten out of ten.
So glad we finally ordered this. It has held up well to the heat and humidity. Clean finish that looks good next to the heater. Support was friendly and knowledgeable when I called. Packaging was solid and nothing was damaged. Exactly as described on the product page. Worth every dollar.
We have had this for a few months now and it is fantastic. Genuine part and it does exactly what it should. Easy to set up and use. Customer service answered all my questions before I ordered. Packaging was solid and nothing was damaged. Worth every dollar.
Average experience overall. Great value for the price. It took longer to arrive than I expected for a small part. It would be nice if it came with a little more mounting hardware. A bit pricey for a small part, but it is the right one. Not bad, not great.
I did a lot of research before buying and I am glad I chose this one. Nice finishing details, you can tell it is a quality brand. It gives us peace of mind, especially with the kids using the sauna. It arrived two days earlier than the estimate. Already recommended it to friends.
My second Narvi purchase and just as good as the first. Exactly as described on the product page. Clean finish that looks good next to the heater. Shipping was quick and everything arrived well packed. It arrived two days earlier than the estimate. Already recommended it to friends.
Very good stone cage overall. Easy to set up and use. It would be nice if it came with a little more mounting hardware. Ordering was easy and the tracking updates were accurate. Customer service answered all my questions before I ordered. Good value overall.
We have had this for a few months now and it is fantastic. Works perfectly with our home sauna setup. It makes our sauna sessions more enjoyable. Clean finish that looks good next to the heater. The quality is excellent and it looks exactly like the pictures. Thank you for a great product!
Disappointed with this purchase. Support took several days to reply to my emails. It took longer to arrive than I expected for a small part. It did not fit our heater model despite the listing. The box arrived damaged and I had to wait for a replacement. Expected more for the price.
Five stars, no hesitation. Works perfectly with our home sauna setup. Great value for the price. Nice finishing details, you can tell it is a quality brand. It arrived two days earlier than the estimate. Support was friendly and knowledgeable when I called. Ten out of ten.
Welcome to Sauna Heater Supply! We're here to help you find the perfect sauna heater and accessories. Please explore the sections below to find answers to common questions you might have.
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What happens after I place an order?
Upon placing an order, you will receive a confirmation email. If the item is in stock, we will typically ship it within five business days, and it will arrive within 14 days after being shipped.
Missing Tracking Email?
Our products typically ship within 5 business days. You will receive tracking information once your order has shipped. If you have not received a tracking email after 5 business days, please reach out to us at sales@saunaheatersupply.com or via our Contact Us page for assistance.
Shipping Time Guarantees
Unfortunately, we cannot guarantee shipping times, as they are subject to change. Shipping estimates provided are approximate. Please consider this when placing orders with specific delivery date expectations.
What is your return policy?
We are dedicated to your satisfaction. If you are not completely satisfied with your order, please reach out to us immediately. We will work with you to arrange an exchange, replacement, or refund within 14 days of your purchase. For brand-specific return policies, please check the Product Page.
Damaged or Defective Items
If your order arrives damaged, we will do everything we can to assist. We may arrange for replacement parts or redelivery as necessary.
Where to Find the Full Return Policy?
You can find our complete Shipping & Return Policy at the bottom of our website, which provides in-depth information on our return procedures and policies.
Is there a shipping fee?
Free shipping is included on most orders within the continental United States. Some oversized items may incur additional freight charges.
Can I track my order?
Absolutely! Once your order is placed, our carriers will provide us with tracking information as soon as your items are shipped. You will receive an email notification containing your order's tracking details.
What should I consider before making a purchase?
Before placing an order, please ensure your heater is the correct size for your sauna. Give us a call if you have any questions regarding heater sizing!
Additional Considerations
It's also advisable to carefully review the specifications of the items you intend to purchase. If you have any questions or need further assistance, please do not hesitate to reach out to us via email or live chat. We're here to assist you in making informed decisions.
What should I expect after placing an order?
Once your order is placed, you will receive a confirmation email. We will charge your payment method to initiate order processing and preparation for shipment.
Shipping Timeframes
Shipping times vary depending on the item ordered. Some items may be available in stock and ship within 24 hours, while others may take up to approximately five business days. You will receive a tracking number within 24 hours of shipment.
Inspecting Your Delivery
Upon receiving your order, please inspect the packaging for any signs of damage. If you notice any damage, be sure to take pictures of the damaged packages before opening them and report the issue to us within five days of delivery. If the damage is attributed to the carrier, they will be responsible for resolving it at no cost to you.
Missing Parts or Damaged Deliveries
Always check the contents of your delivery upon receipt. If you find that the delivery is damaged or missing parts, please send us pictures of the damage, along with your order number, to sales@saunaheatersupply.com. We will then contact our suppliers to facilitate the replacement of damaged items.
Tracking Information
If you do not receive a tracking number within a few days of placing your order, please contact us to ensure that we have the correct email address on file. We are committed to keeping you updated on shipping information.
Are you an authorized dealer for your products?
Yes, we are proud to be authorized dealers for the brands we support. Please see our list of trusted brands in the Brands section in the main menu.
What is your privacy policy?
To understand how we handle your personal information, please review our comprehensive Privacy Policy available in the Privacy section of our website.
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