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Customer Reviews
Overall rating: 4.6 / 5 from 50 reviews.
So glad we finally ordered this. Great value compared to paying for a repair out of pocket. The coverage details were emailed right after checkout. Our sauna gets used almost daily, so the extra years of coverage made sense. Would buy again without thinking twice.
Exactly what I was looking for. Great value compared to paying for a repair out of pocket. Clear terms, and the team explained exactly what is covered. Our sauna gets used almost daily, so the extra years of coverage made sense. You will not be disappointed.
Very happy customer here. Support was responsive when I had questions about coverage. Registration was quick and simple. After a bad experience with an uncovered repair years ago, I always add a warranty now. I bought it together with a HUUM heater for our backyard sauna. Highly recommend.
Solid purchase, a few small notes. Worth adding to any heater or sauna order. I wish the confirmation email came sooner. After a bad experience with an uncovered repair years ago, I always add a warranty now. Our heater control board failed in year two and the replacement was fully covered. Would probably buy again.
Very good extended warranty overall. Worth adding to any heater or sauna order. I wish the confirmation email came sooner. Support was responsive when I had questions about coverage. Our sauna gets used almost daily, so the extra years of coverage made sense. Still recommend it.
Five stars, no hesitation. Registration was quick and simple. Peace of mind for a big investment. After a bad experience with an uncovered repair years ago, I always add a warranty now. I bought it together with a HUUM heater for our backyard sauna. Would buy again without thinking twice.
Really good, just short of perfect. Clear terms, and the team explained exactly what is covered. The terms are a bit long to read through. I bought it together with a HUUM heater for our backyard sauna. After a bad experience with an uncovered repair years ago, I always add a warranty now. Still recommend it.
Great extended warranty and worth every penny. Knowing parts and labor are covered makes the purchase much easier. Support was responsive when I had questions about coverage. I bought it together with a HUUM heater for our backyard sauna. No regrets at all.
Great extended warranty and worth every penny. Our heater control board failed in year two and the replacement was fully covered. Great value compared to paying for a repair out of pocket. Support was responsive when I had questions about coverage. Would buy again without thinking twice.
We have had this for a few months now and it is fantastic. Knowing parts and labor are covered makes the purchase much easier. Support was responsive when I had questions about coverage. Clear terms, and the team explained exactly what is covered. Highly recommend.
Good quality and does the job well. Knowing parts and labor are covered makes the purchase much easier. I wish the confirmation email came sooner. We added it to our new sauna heater order last spring. After a bad experience with an uncovered repair years ago, I always add a warranty now. Good value overall.
Absolutely love this extended warranty. Our heater control board failed in year two and the replacement was fully covered. Knowing parts and labor are covered makes the purchase much easier. I bought it together with a HUUM heater for our backyard sauna. Already recommended it to friends.
We have had this for a few months now and it is fantastic. Great value compared to paying for a repair out of pocket. Our heater control board failed in year two and the replacement was fully covered. Our sauna gets used almost daily, so the extra years of coverage made sense. You will not be disappointed.
Very happy customer here. Worth adding to any heater or sauna order. Clear terms, and the team explained exactly what is covered. We added it to our new sauna heater order last spring. Our heater control board failed in year two and the replacement was fully covered. Ten out of ten.
Could not be happier with this purchase. Knowing parts and labor are covered makes the purchase much easier. Clear terms, and the team explained exactly what is covered. Worth adding to any heater or sauna order. Our heater control board failed in year two and the replacement was fully covered. Ten out of ten.
Solid purchase, a few small notes. The coverage details were emailed right after checkout. I wish the confirmation email came sooner. Knowing parts and labor are covered makes the purchase much easier. Our sauna gets used almost daily, so the extra years of coverage made sense. Good value overall.
So glad we finally ordered this. Great value compared to paying for a repair out of pocket. Peace of mind for a big investment. We had a claim and it was handled quickly with no hassle. After a bad experience with an uncovered repair years ago, I always add a warranty now. Worth every dollar.
Solid purchase, a few small notes. Registration was quick and simple. The terms are a bit long to read through. Our heater control board failed in year two and the replacement was fully covered. Our sauna gets used almost daily, so the extra years of coverage made sense. Good value overall.
This extended warranty exceeded my expectations. Knowing parts and labor are covered makes the purchase much easier. We had a claim and it was handled quickly with no hassle. We added it to our new sauna heater order last spring. You will not be disappointed.
We have had this for a few months now and it is fantastic. Great value compared to paying for a repair out of pocket. Worth adding to any heater or sauna order. After a bad experience with an uncovered repair years ago, I always add a warranty now. Highly recommend.
Unfortunately this did not work out for me. The fine print excluded the exact problem we had. I had to send photos and the original invoice twice before anyone looked at it. My claim took weeks to get approved. Getting an answer about what was covered took several emails. Would not buy again.
So glad we finally ordered this. Great value compared to paying for a repair out of pocket. We had a claim and it was handled quickly with no hassle. After a bad experience with an uncovered repair years ago, I always add a warranty now. Thank you for a great product!
This extended warranty exceeded my expectations. Registration was quick and simple. Our heater control board failed in year two and the replacement was fully covered. We had a claim and it was handled quickly with no hassle. After a bad experience with an uncovered repair years ago, I always add a warranty now. Highly recommend.
Could not be happier with this purchase. The coverage details were emailed right after checkout. Clear terms, and the team explained exactly what is covered. I bought it together with a HUUM heater for our backyard sauna. We added it to our new sauna heater order last spring. Ten out of ten.
Very good extended warranty overall. Our heater control board failed in year two and the replacement was fully covered. The terms are a bit long to read through. We had a claim and it was handled quickly with no hassle. We added it to our new sauna heater order last spring. Good value overall.
Absolutely love this extended warranty. Knowing parts and labor are covered makes the purchase much easier. Great value compared to paying for a repair out of pocket. Clear terms, and the team explained exactly what is covered. Already recommended it to friends.
Solid purchase, a few small notes. Great value compared to paying for a repair out of pocket. I wish the confirmation email came sooner. We added it to our new sauna heater order last spring. Our heater control board failed in year two and the replacement was fully covered. Minor issues aside, I am happy.
Good quality and does the job well. Clear terms, and the team explained exactly what is covered. The terms are a bit long to read through. Our heater control board failed in year two and the replacement was fully covered. I bought it together with a HUUM heater for our backyard sauna. Good value overall.
Very happy customer here. Our heater control board failed in year two and the replacement was fully covered. Great value compared to paying for a repair out of pocket. We added it to our new sauna heater order last spring. I bought it together with a HUUM heater for our backyard sauna. Highly recommend.
Really impressed with this extended warranty. Support was responsive when I had questions about coverage. We had a claim and it was handled quickly with no hassle. The coverage details were emailed right after checkout. After a bad experience with an uncovered repair years ago, I always add a warranty now. No regrets at all.
Would give 4.5 stars if I could. Great value compared to paying for a repair out of pocket. I wish the confirmation email came sooner. Peace of mind for a big investment. We added it to our new sauna heater order last spring. Would probably buy again.
Top quality from start to finish. Peace of mind for a big investment. Worth adding to any heater or sauna order. I bought it together with a HUUM heater for our backyard sauna. We had a claim and it was handled quickly with no hassle. Would buy again without thinking twice.
Exactly what I was looking for. Clear terms, and the team explained exactly what is covered. The coverage details were emailed right after checkout. Support was responsive when I had questions about coverage. Peace of mind for a big investment. Already recommended it to friends.
Unfortunately this did not work out for me. Nobody called me back after I opened the claim. Our heater was down for most of a month while the claim was reviewed. The claim process took longer than I hoped. It was not clear at first whether labor was included. Hoping support sorts it out.
I did a lot of research before buying and I am glad I chose this one. Clear terms, and the team explained exactly what is covered. We had a claim and it was handled quickly with no hassle. Support was responsive when I had questions about coverage. Ten out of ten.
We have had this for a few months now and it is fantastic. Great value compared to paying for a repair out of pocket. Our heater control board failed in year two and the replacement was fully covered. Our sauna gets used almost daily, so the extra years of coverage made sense. Thank you for a great product!
Five stars, no hesitation. Registration was quick and simple. The coverage details were emailed right after checkout. After a bad experience with an uncovered repair years ago, I always add a warranty now. Great value compared to paying for a repair out of pocket. You will not be disappointed.
Top quality from start to finish. The coverage details were emailed right after checkout. Great value compared to paying for a repair out of pocket. Registration was quick and simple. We added it to our new sauna heater order last spring. You will not be disappointed.
Top quality from start to finish. The coverage details were emailed right after checkout. Peace of mind for a big investment. Registration was quick and simple. Knowing parts and labor are covered makes the purchase much easier. I bought it together with a HUUM heater for our backyard sauna. Ten out of ten.
Exactly what I was looking for. Worth adding to any heater or sauna order. We had a claim and it was handled quickly with no hassle. Great value compared to paying for a repair out of pocket. After a bad experience with an uncovered repair years ago, I always add a warranty now. No regrets at all.
Welcome to Sauna Heater Supply! We're here to help you find the perfect sauna heater and accessories. Please explore the sections below to find answers to common questions you might have.
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What happens after I place an order?
Upon placing an order, you will receive a confirmation email. If the item is in stock, we will typically ship it within five business days, and it will arrive within 14 days after being shipped.
Missing Tracking Email?
Our products typically ship within 5 business days. You will receive tracking information once your order has shipped. If you have not received a tracking email after 5 business days, please reach out to us at sales@saunaheatersupply.com or via our Contact Us page for assistance.
Shipping Time Guarantees
Unfortunately, we cannot guarantee shipping times, as they are subject to change. Shipping estimates provided are approximate. Please consider this when placing orders with specific delivery date expectations.
What is your return policy?
We are dedicated to your satisfaction. If you are not completely satisfied with your order, please reach out to us immediately. We will work with you to arrange an exchange, replacement, or refund within 14 days of your purchase. For brand-specific return policies, please check the Product Page.
Damaged or Defective Items
If your order arrives damaged, we will do everything we can to assist. We may arrange for replacement parts or redelivery as necessary.
Where to Find the Full Return Policy?
You can find our complete Shipping & Return Policy at the bottom of our website, which provides in-depth information on our return procedures and policies.
Is there a shipping fee?
Free shipping is included on most orders within the continental United States. Some oversized items may incur additional freight charges.
Can I track my order?
Absolutely! Once your order is placed, our carriers will provide us with tracking information as soon as your items are shipped. You will receive an email notification containing your order's tracking details.
What should I consider before making a purchase?
Before placing an order, please ensure your heater is the correct size for your sauna. Give us a call if you have any questions regarding heater sizing!
Additional Considerations
It's also advisable to carefully review the specifications of the items you intend to purchase. If you have any questions or need further assistance, please do not hesitate to reach out to us via email or live chat. We're here to assist you in making informed decisions.
What should I expect after placing an order?
Once your order is placed, you will receive a confirmation email. We will charge your payment method to initiate order processing and preparation for shipment.
Shipping Timeframes
Shipping times vary depending on the item ordered. Some items may be available in stock and ship within 24 hours, while others may take up to approximately five business days. You will receive a tracking number within 24 hours of shipment.
Inspecting Your Delivery
Upon receiving your order, please inspect the packaging for any signs of damage. If you notice any damage, be sure to take pictures of the damaged packages before opening them and report the issue to us within five days of delivery. If the damage is attributed to the carrier, they will be responsible for resolving it at no cost to you.
Missing Parts or Damaged Deliveries
Always check the contents of your delivery upon receipt. If you find that the delivery is damaged or missing parts, please send us pictures of the damage, along with your order number, to sales@saunaheatersupply.com. We will then contact our suppliers to facilitate the replacement of damaged items.
Tracking Information
If you do not receive a tracking number within a few days of placing your order, please contact us to ensure that we have the correct email address on file. We are committed to keeping you updated on shipping information.
Are you an authorized dealer for your products?
Yes, we are proud to be authorized dealers for the brands we support. Please see our list of trusted brands in the Brands section in the main menu.
What is your privacy policy?
To understand how we handle your personal information, please review our comprehensive Privacy Policy available in the Privacy section of our website.
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