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Customer Reviews
Overall rating: 4.6 / 5 from 50 reviews.
Great extended warranty and worth every penny. Great value compared to paying for a repair out of pocket. Our heater control board failed in year two and the replacement was fully covered. We added it to our new sauna heater order last spring. Would buy again without thinking twice.
I did a lot of research before buying and I am glad I chose this one. The coverage details were emailed right after checkout. Our heater control board failed in year two and the replacement was fully covered. We added it to our new sauna heater order last spring. No regrets at all.
So glad we finally ordered this. Clear terms, and the team explained exactly what is covered. Registration was quick and simple. I bought it together with a HUUM heater for our backyard sauna. We added it to our new sauna heater order last spring. Already recommended it to friends.
Decent extended warranty, but a few things bugged me. Support was responsive when I had questions about coverage. The claim process took longer than I hoped. The coverage details were emailed right after checkout. The terms are a bit long to read through. Might work better for others.
Absolutely love this extended warranty. Support was responsive when I had questions about coverage. We had a claim and it was handled quickly with no hassle. After a bad experience with an uncovered repair years ago, I always add a warranty now. Ten out of ten.
Five stars, no hesitation. Clear terms, and the team explained exactly what is covered. Our heater control board failed in year two and the replacement was fully covered. Peace of mind for a big investment. After a bad experience with an uncovered repair years ago, I always add a warranty now. Already recommended it to friends.
Could not be happier with this purchase. Knowing parts and labor are covered makes the purchase much easier. Worth adding to any heater or sauna order. Clear terms, and the team explained exactly what is covered. Would buy again without thinking twice.
We have had this for a few months now and it is fantastic. Clear terms, and the team explained exactly what is covered. The coverage details were emailed right after checkout. Registration was quick and simple. Our sauna gets used almost daily, so the extra years of coverage made sense. Ten out of ten.
I did a lot of research before buying and I am glad I chose this one. Our heater control board failed in year two and the replacement was fully covered. We had a claim and it was handled quickly with no hassle. Registration was quick and simple. You will not be disappointed.
Very happy customer here. We had a claim and it was handled quickly with no hassle. Great value compared to paying for a repair out of pocket. I bought it together with a HUUM heater for our backyard sauna. Worth adding to any heater or sauna order. You will not be disappointed.
Could not be happier with this purchase. Worth adding to any heater or sauna order. Registration was quick and simple. I bought it together with a HUUM heater for our backyard sauna. We added it to our new sauna heater order last spring. You will not be disappointed.
Disappointed with this purchase. The fine print excluded the exact problem we had. It was not clear at first whether labor was included. I had to send photos and the original invoice twice before anyone looked at it. Getting an answer about what was covered took several emails. Would not buy again.
Absolutely love this extended warranty. The coverage details were emailed right after checkout. Peace of mind for a big investment. Registration was quick and simple. We had a claim and it was handled quickly with no hassle. We added it to our new sauna heater order last spring. Ten out of ten.
Would give 4.5 stars if I could. Support was responsive when I had questions about coverage. The terms are a bit long to read through. We added it to our new sauna heater order last spring. I bought it together with a HUUM heater for our backyard sauna. Would probably buy again.
We have had this for a few months now and it is fantastic. Peace of mind for a big investment. Worth adding to any heater or sauna order. After a bad experience with an uncovered repair years ago, I always add a warranty now. You will not be disappointed.
So glad we finally ordered this. Great value compared to paying for a repair out of pocket. Our heater control board failed in year two and the replacement was fully covered. After a bad experience with an uncovered repair years ago, I always add a warranty now. Ten out of ten.
This extended warranty exceeded my expectations. Registration was quick and simple. Great value compared to paying for a repair out of pocket. Knowing parts and labor are covered makes the purchase much easier. Worth adding to any heater or sauna order. Thank you for a great product!
Absolutely love this extended warranty. Our heater control board failed in year two and the replacement was fully covered. Support was responsive when I had questions about coverage. Great value compared to paying for a repair out of pocket. Ten out of ten.
Pretty much what I expected, and that is a good thing. Worth adding to any heater or sauna order. I wish the confirmation email came sooner. After a bad experience with an uncovered repair years ago, I always add a warranty now. Our sauna gets used almost daily, so the extra years of coverage made sense. Good value overall.
I did a lot of research before buying and I am glad I chose this one. Great value compared to paying for a repair out of pocket. Worth adding to any heater or sauna order. I bought it together with a HUUM heater for our backyard sauna. Worth every dollar.
Very happy customer here. We had a claim and it was handled quickly with no hassle. Registration was quick and simple. Support was responsive when I had questions about coverage. We added it to our new sauna heater order last spring. Highly recommend.
Good quality and does the job well. Registration was quick and simple. The terms are a bit long to read through. We added it to our new sauna heater order last spring. We had a claim and it was handled quickly with no hassle. Minor issues aside, I am happy.
Could not be happier with this purchase. Peace of mind for a big investment. Our heater control board failed in year two and the replacement was fully covered. Clear terms, and the team explained exactly what is covered. You will not be disappointed.
Good quality and does the job well. Great value compared to paying for a repair out of pocket. I wish the confirmation email came sooner. I bought it together with a HUUM heater for our backyard sauna. After a bad experience with an uncovered repair years ago, I always add a warranty now. Would probably buy again.
Could not be happier with this purchase. Clear terms, and the team explained exactly what is covered. Support was responsive when I had questions about coverage. Our sauna gets used almost daily, so the extra years of coverage made sense. You will not be disappointed.
Exactly what I was looking for. The coverage details were emailed right after checkout. Peace of mind for a big investment. We had a claim and it was handled quickly with no hassle. After a bad experience with an uncovered repair years ago, I always add a warranty now. Thank you for a great product!
Really good, just short of perfect. Worth adding to any heater or sauna order. I wish the confirmation email came sooner. We added it to our new sauna heater order last spring. Clear terms, and the team explained exactly what is covered. Would probably buy again.
We have had this for a few months now and it is fantastic. Great value compared to paying for a repair out of pocket. Worth adding to any heater or sauna order. Clear terms, and the team explained exactly what is covered. Would buy again without thinking twice.
Great extended warranty and worth every penny. Great value compared to paying for a repair out of pocket. Clear terms, and the team explained exactly what is covered. I bought it together with a HUUM heater for our backyard sauna. Would buy again without thinking twice.
Very happy customer here. Support was responsive when I had questions about coverage. Registration was quick and simple. After a bad experience with an uncovered repair years ago, I always add a warranty now. Great value compared to paying for a repair out of pocket. Thank you for a great product!
We have had this for a few months now and it is fantastic. Great value compared to paying for a repair out of pocket. Peace of mind for a big investment. Support was responsive when I had questions about coverage. Our heater control board failed in year two and the replacement was fully covered. Ten out of ten.
We have had this for a few months now and it is fantastic. Great value compared to paying for a repair out of pocket. Clear terms, and the team explained exactly what is covered. Our sauna gets used almost daily, so the extra years of coverage made sense. You will not be disappointed.
Really good, just short of perfect. Knowing parts and labor are covered makes the purchase much easier. I wish the confirmation email came sooner. Worth adding to any heater or sauna order. Support was responsive when I had questions about coverage. Overall a good buy.
I did a lot of research before buying and I am glad I chose this one. The coverage details were emailed right after checkout. Support was responsive when I had questions about coverage. Our sauna gets used almost daily, so the extra years of coverage made sense. No regrets at all.
Five stars, no hesitation. Support was responsive when I had questions about coverage. Our heater control board failed in year two and the replacement was fully covered. Registration was quick and simple. Our sauna gets used almost daily, so the extra years of coverage made sense. Would buy again without thinking twice.
Solid purchase, a few small notes. Registration was quick and simple. The terms are a bit long to read through. Worth adding to any heater or sauna order. Our sauna gets used almost daily, so the extra years of coverage made sense. Good value overall.
I did a lot of research before buying and I am glad I chose this one. Our heater control board failed in year two and the replacement was fully covered. Great value compared to paying for a repair out of pocket. Would buy again without thinking twice.
Great extended warranty and worth every penny. Our heater control board failed in year two and the replacement was fully covered. Registration was quick and simple. We added it to our new sauna heater order last spring. Support was responsive when I had questions about coverage. Worth every dollar.
So glad we finally ordered this. Our heater control board failed in year two and the replacement was fully covered. We had a claim and it was handled quickly with no hassle. Worth adding to any heater or sauna order. Peace of mind for a big investment. Ten out of ten.
Great extended warranty and worth every penny. Peace of mind for a big investment. Our heater control board failed in year two and the replacement was fully covered. I bought it together with a HUUM heater for our backyard sauna. Would buy again without thinking twice.
Welcome to Sauna Heater Supply! We're here to help you find the perfect sauna heater and accessories. Please explore the sections below to find answers to common questions you might have.
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What happens after I place an order?
Upon placing an order, you will receive a confirmation email. If the item is in stock, we will typically ship it within five business days, and it will arrive within 14 days after being shipped.
Missing Tracking Email?
Our products typically ship within 5 business days. You will receive tracking information once your order has shipped. If you have not received a tracking email after 5 business days, please reach out to us at sales@saunaheatersupply.com or via our Contact Us page for assistance.
Shipping Time Guarantees
Unfortunately, we cannot guarantee shipping times, as they are subject to change. Shipping estimates provided are approximate. Please consider this when placing orders with specific delivery date expectations.
What is your return policy?
We are dedicated to your satisfaction. If you are not completely satisfied with your order, please reach out to us immediately. We will work with you to arrange an exchange, replacement, or refund within 14 days of your purchase. For brand-specific return policies, please check the Product Page.
Damaged or Defective Items
If your order arrives damaged, we will do everything we can to assist. We may arrange for replacement parts or redelivery as necessary.
Where to Find the Full Return Policy?
You can find our complete Shipping & Return Policy at the bottom of our website, which provides in-depth information on our return procedures and policies.
Is there a shipping fee?
Free shipping is included on most orders within the continental United States. Some oversized items may incur additional freight charges.
Can I track my order?
Absolutely! Once your order is placed, our carriers will provide us with tracking information as soon as your items are shipped. You will receive an email notification containing your order's tracking details.
What should I consider before making a purchase?
Before placing an order, please ensure your heater is the correct size for your sauna. Give us a call if you have any questions regarding heater sizing!
Additional Considerations
It's also advisable to carefully review the specifications of the items you intend to purchase. If you have any questions or need further assistance, please do not hesitate to reach out to us via email or live chat. We're here to assist you in making informed decisions.
What should I expect after placing an order?
Once your order is placed, you will receive a confirmation email. We will charge your payment method to initiate order processing and preparation for shipment.
Shipping Timeframes
Shipping times vary depending on the item ordered. Some items may be available in stock and ship within 24 hours, while others may take up to approximately five business days. You will receive a tracking number within 24 hours of shipment.
Inspecting Your Delivery
Upon receiving your order, please inspect the packaging for any signs of damage. If you notice any damage, be sure to take pictures of the damaged packages before opening them and report the issue to us within five days of delivery. If the damage is attributed to the carrier, they will be responsible for resolving it at no cost to you.
Missing Parts or Damaged Deliveries
Always check the contents of your delivery upon receipt. If you find that the delivery is damaged or missing parts, please send us pictures of the damage, along with your order number, to sales@saunaheatersupply.com. We will then contact our suppliers to facilitate the replacement of damaged items.
Tracking Information
If you do not receive a tracking number within a few days of placing your order, please contact us to ensure that we have the correct email address on file. We are committed to keeping you updated on shipping information.
Are you an authorized dealer for your products?
Yes, we are proud to be authorized dealers for the brands we support. Please see our list of trusted brands in the Brands section in the main menu.
What is your privacy policy?
To understand how we handle your personal information, please review our comprehensive Privacy Policy available in the Privacy section of our website.
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