Buyer is obligated to read user manual and follow instructions and requirements presented. Damage to the product caused by not following instructions and requirements will void warranty.
If any defects are found on the product, where manufacturer can be blamed, then buyer has the right to demand fixing or replacing the product. Demands must be made not later than 5 years after buying the product. Purchase receipt needs to be presented when warranty demands are made.
Warranty Terms:
Warranty applies only to electric heaters that have been used according to the manual.
NB! Warranty does not cover heating elements. They are considered as consumable parts.
Warranty does not cover wear that occurs from natural usage.
Warranty does not cover defects or wear caused by planned use.
Warranty does not imply when:
damage or defects are caused by transportation or other actions not controlled by manufacturer.
product has been damaged by carelessness or overload
product has not been installed correctly
product has been modified in any way
warranty period is over
product is not complete
All demands shall be presented directly to reseller or using e-mail for Canada: canada.support@huumsauna.com or for USA: usa.support@huumsauna.com
Find the latest updates on our website www.huumsauna.com
Shipping & Returns
Cancellations & Refunds: Sauna Heater Supply prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).
Call 916-333-0240 or email sales@saunaheatersupply.com
Frequently Asked Questions
When will I know my order has shipped?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.
When will my order ship?
If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@saunaheatersupply.com.
No Shipping outside the lower 48 in USA.
If you have questions regarding anything below, please send an email to sales@saunaheatersupply.com or call us at 916-333-0240
Cancellations & Refunds: At Sauna Heater Supply, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to sales@saunaheatersupply.com or call us at 916-333-0240
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 916-333-0240, the chat in the bottom right, or email sales@saunaheatersupply.com any time.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of Sauna Heater Supply's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.We thank you for your business and appreciate your patience.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Contact sales@saunaheatersupply.com for any questions.
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Customer Reviews
Overall rating: 4.7 / 5 from 50 reviews.
Five stars, no hesitation. Quality feels solid and the connectors fit snugly. It worked with our existing setup right out of the box. The team followed up after delivery to make sure everything was fine. Shipping was quick and everything arrived well packed. Ten out of ten.
We have had this for a few months now and it is fantastic. It worked with our existing setup right out of the box. Installation was plug and play with our HUUM heater. Ordering was easy and the tracking updates were accurate. The display is bright, clear and easy to read in the heat. Worth every dollar.
So glad we finally ordered this. The touch controls respond well even with wet fingers. The display is bright, clear and easy to read in the heat. Support was friendly and knowledgeable when I called. Exact replacement part, and it fixed our issue immediately. Would buy again without thinking twice.
Great display panel and worth every penny. Temperature readings match my separate thermometer. Exact replacement part, and it fixed our issue immediately. Shipping was quick and everything arrived well packed. Ordering was easy and the tracking updates were accurate. No regrets at all.
My second HUUM purchase and just as good as the first. Temperature readings match my separate thermometer. It worked with our existing setup right out of the box. Packaging was solid and nothing was damaged. It arrived two days earlier than the estimate. Already recommended it to friends.
Five stars, no hesitation. Good to have the official part rather than a generic one. It solved our problem and the sauna runs perfectly again. Exact replacement part, and it fixed our issue immediately. It arrived two days earlier than the estimate. Already recommended it to friends.
Really good, just short of perfect. Quality feels solid and the connectors fit snugly. Pricey for what it is, but it is the right part. Support was friendly and knowledgeable when I called. Customer service answered all my questions before I ordered. Good value overall.
Some good, some not so good. Installation was plug and play with our HUUM heater. It works, but setup took a lot of trial and error. It solved our problem and the sauna runs perfectly again. Pricey for what it is, but it is the right part. Keep your expectations realistic.
We have had this for a few months now and it is fantastic. Good to have the official part rather than a generic one. The touch controls respond well even with wet fingers. Support was friendly and knowledgeable when I called. Already recommended it to friends.
Great display panel and worth every penny. Temperature readings match my separate thermometer. The display is bright, clear and easy to read in the heat. Ordering was easy and the tracking updates were accurate. Good to have the official part rather than a generic one. Thank you for a great product!
So glad we finally ordered this. Exact replacement part, and it fixed our issue immediately. It worked with our existing setup right out of the box. The display is bright, clear and easy to read in the heat. Customer service answered all my questions before I ordered. Highly recommend.
Very happy customer here. It solved our problem and the sauna runs perfectly again. It looks sleek on the wall and matches our sauna interior. Shipping was quick and everything arrived well packed. The instructions were short but enough to get it done in under an hour. You will not be disappointed.
Very happy customer here. It looks sleek on the wall and matches our sauna interior. Good to have the official part rather than a generic one. Shipping was quick and everything arrived well packed. Exact replacement part, and it fixed our issue immediately. Worth every dollar.
HUUM really knows what they are doing. The touch controls respond well even with wet fingers. It worked with our existing setup right out of the box. Exact replacement part, and it fixed our issue immediately. Ordering was easy and the tracking updates were accurate. Ten out of ten.
We have had this for a few months now and it is fantastic. The touch controls respond well even with wet fingers. Good to have the official part rather than a generic one. Customer service answered all my questions before I ordered. You will not be disappointed.
Solid purchase, a few small notes. Exact replacement part, and it fixed our issue immediately. The wiring instructions could be more detailed. The touch controls respond well even with wet fingers. Ordering was easy and the tracking updates were accurate. Would probably buy again.
Pretty much what I expected, and that is a good thing. Temperature readings match my separate thermometer. The wiring instructions could be more detailed. Ordering was easy and the tracking updates were accurate. The team followed up after delivery to make sure everything was fine. Would probably buy again.
Five stars, no hesitation. Installation was plug and play with our HUUM heater. It worked with our existing setup right out of the box. Shipping was quick and everything arrived well packed. Customer service answered all my questions before I ordered. Ten out of ten.
Top quality from start to finish. Quality feels solid and the connectors fit snugly. Exact replacement part, and it fixed our issue immediately. The touch controls respond well even with wet fingers. It solved our problem and the sauna runs perfectly again. Already recommended it to friends.
Happy with this display panel, with one small caveat. Quality feels solid and the connectors fit snugly. The wiring instructions could be more detailed. The touch controls respond well even with wet fingers. Packaging was solid and nothing was damaged. Still recommend it.
Could not be happier with this purchase. It solved our problem and the sauna runs perfectly again. Good to have the official part rather than a generic one. Packaging was solid and nothing was damaged. The display is bright, clear and easy to read in the heat. No regrets at all.
Good quality and does the job well. Quality feels solid and the connectors fit snugly. Pricey for what it is, but it is the right part. Customer service answered all my questions before I ordered. It arrived two days earlier than the estimate. Would probably buy again.
Really good, just short of perfect. The instructions were short but enough to get it done in under an hour. The wiring instructions could be more detailed. Shipping was quick and everything arrived well packed. Quality feels solid and the connectors fit snugly. Still recommend it.
Very happy customer here. The display is bright, clear and easy to read in the heat. Temperature readings match my separate thermometer. Quality feels solid and the connectors fit snugly. Customer service answered all my questions before I ordered. Highly recommend.
Absolutely love this display panel. Temperature readings match my separate thermometer. The instructions were short but enough to get it done in under an hour. It worked with our existing setup right out of the box. The team followed up after delivery to make sure everything was fine. You will not be disappointed.
Really impressed with this display panel. Good to have the official part rather than a generic one. Installation was plug and play with our HUUM heater. The display is bright, clear and easy to read in the heat. Customer service answered all my questions before I ordered. Already recommended it to friends.
This display panel exceeded my expectations. The display is bright, clear and easy to read in the heat. It worked with our existing setup right out of the box. Support was friendly and knowledgeable when I called. It arrived two days earlier than the estimate. Already recommended it to friends.
I did a lot of research before buying and I am glad I chose this one. It solved our problem and the sauna runs perfectly again. Installation was plug and play with our HUUM heater. Shipping was quick and everything arrived well packed. Highly recommend.
Good quality and does the job well. The instructions were short but enough to get it done in under an hour. Pricey for what it is, but it is the right part. It arrived two days earlier than the estimate. Quality feels solid and the connectors fit snugly. Still recommend it.
I did a lot of research before buying and I am glad I chose this one. Exact replacement part, and it fixed our issue immediately. It looks sleek on the wall and matches our sauna interior. Packaging was solid and nothing was damaged. Worth every dollar.
HUUM really knows what they are doing. The touch controls respond well even with wet fingers. Exact replacement part, and it fixed our issue immediately. Quality feels solid and the connectors fit snugly. The display is bright, clear and easy to read in the heat. Ten out of ten.
HUUM really knows what they are doing. The instructions were short but enough to get it done in under an hour. Good to have the official part rather than a generic one. It arrived two days earlier than the estimate. Would buy again without thinking twice.
Not what I hoped for. Delivery was delayed by almost two weeks and updates were slow. It did not work with our setup and the return was a hassle. It stopped responding after a few weeks. The box arrived damaged and I had to wait for a replacement. Would not buy again.
Five stars, no hesitation. Temperature readings match my separate thermometer. Good to have the official part rather than a generic one. Support was friendly and knowledgeable when I called. It worked with our existing setup right out of the box. Highly recommend.
Five stars, no hesitation. It worked with our existing setup right out of the box. The touch controls respond well even with wet fingers. Support was friendly and knowledgeable when I called. Ordering was easy and the tracking updates were accurate. Ten out of ten.
Top quality from start to finish. Temperature readings match my separate thermometer. Good to have the official part rather than a generic one. Packaging was solid and nothing was damaged. Support was friendly and knowledgeable when I called. No regrets at all.
Five stars, no hesitation. Exact replacement part, and it fixed our issue immediately. It looks sleek on the wall and matches our sauna interior. The instructions were short but enough to get it done in under an hour. Already recommended it to friends.
So glad we finally ordered this. Temperature readings match my separate thermometer. The display is bright, clear and easy to read in the heat. It solved our problem and the sauna runs perfectly again. Customer service answered all my questions before I ordered. You will not be disappointed.
So glad we finally ordered this. The display is bright, clear and easy to read in the heat. Quality feels solid and the connectors fit snugly. The team followed up after delivery to make sure everything was fine. It arrived two days earlier than the estimate. Already recommended it to friends.
Very happy customer here. The instructions were short but enough to get it done in under an hour. It solved our problem and the sauna runs perfectly again. It arrived two days earlier than the estimate. Packaging was solid and nothing was damaged. Already recommended it to friends.
Welcome to Sauna Heater Supply! We're here to help you find the perfect sauna heater and accessories. Please explore the sections below to find answers to common questions you might have.
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What happens after I place an order?
Upon placing an order, you will receive a confirmation email. If the item is in stock, we will typically ship it within five business days, and it will arrive within 14 days after being shipped.
Missing Tracking Email?
Our products typically ship within 5 business days. You will receive tracking information once your order has shipped. If you have not received a tracking email after 5 business days, please reach out to us at sales@saunaheatersupply.com or via our Contact Us page for assistance.
Shipping Time Guarantees
Unfortunately, we cannot guarantee shipping times, as they are subject to change. Shipping estimates provided are approximate. Please consider this when placing orders with specific delivery date expectations.
What is your return policy?
We are dedicated to your satisfaction. If you are not completely satisfied with your order, please reach out to us immediately. We will work with you to arrange an exchange, replacement, or refund within 14 days of your purchase. For brand-specific return policies, please check the Product Page.
Damaged or Defective Items
If your order arrives damaged, we will do everything we can to assist. We may arrange for replacement parts or redelivery as necessary.
Where to Find the Full Return Policy?
You can find our complete Shipping & Return Policy at the bottom of our website, which provides in-depth information on our return procedures and policies.
Is there a shipping fee?
Free shipping is included on most orders within the continental United States. Some oversized items may incur additional freight charges.
Can I track my order?
Absolutely! Once your order is placed, our carriers will provide us with tracking information as soon as your items are shipped. You will receive an email notification containing your order's tracking details.
What should I consider before making a purchase?
Before placing an order, please ensure your heater is the correct size for your sauna. Give us a call if you have any questions regarding heater sizing!
Additional Considerations
It's also advisable to carefully review the specifications of the items you intend to purchase. If you have any questions or need further assistance, please do not hesitate to reach out to us via email or live chat. We're here to assist you in making informed decisions.
What should I expect after placing an order?
Once your order is placed, you will receive a confirmation email. We will charge your payment method to initiate order processing and preparation for shipment.
Shipping Timeframes
Shipping times vary depending on the item ordered. Some items may be available in stock and ship within 24 hours, while others may take up to approximately five business days. You will receive a tracking number within 24 hours of shipment.
Inspecting Your Delivery
Upon receiving your order, please inspect the packaging for any signs of damage. If you notice any damage, be sure to take pictures of the damaged packages before opening them and report the issue to us within five days of delivery. If the damage is attributed to the carrier, they will be responsible for resolving it at no cost to you.
Missing Parts or Damaged Deliveries
Always check the contents of your delivery upon receipt. If you find that the delivery is damaged or missing parts, please send us pictures of the damage, along with your order number, to sales@saunaheatersupply.com. We will then contact our suppliers to facilitate the replacement of damaged items.
Tracking Information
If you do not receive a tracking number within a few days of placing your order, please contact us to ensure that we have the correct email address on file. We are committed to keeping you updated on shipping information.
Are you an authorized dealer for your products?
Yes, we are proud to be authorized dealers for the brands we support. Please see our list of trusted brands in the Brands section in the main menu.
What is your privacy policy?
To understand how we handle your personal information, please review our comprehensive Privacy Policy available in the Privacy section of our website.
Can't find what you're looking for? Our team is here to help.
