{"product_id":"eos-touch3-mobile-device-sauna-control-app-module","title":"EOS Touch3 Mobile Device Sauna Control - App Module","description":"\u003ch2\u003eEOS Touch3 Mobile Device Sauna Control - App Module\u003c\/h2\u003e\n\u003cp\u003ePut control of your sauna in your pocket with the EOS App Module, an innovative upgrade designed to operate your sauna cabin through your mobile device.\u003c\/p\u003e\n\u003cp\u003eSupporting Android and Apple iOS operating systems, the App Module works on a dynamic-IP-address basis, giving you full control wherever there is internet access. Bathing enthusiasts can preset, monitor, and adjust essential sauna functions such as temperatures, heating times and humidity levels with 4 unique preset profiles available for customization. The app interface automatically implements any connected control outputs such as lighting or fan ventilation for personalized operation of your sauna cabin.\u003c\/p\u003e\n\u003cp\u003eThanks to the pre-mounted sauna bus cable, the compact App Module is a simple plug \u0026amp; play connection to your existing sauna control with no additional power supply needed. The EOS Spa Control App automatically detects and pairs to the sauna control unit while adjusting the user interface to your sauna system. With robust data storage protection and automatic firmware updates, wellness seekers can enjoy convenient, reliable and long-lasting sauna control with peace of mind.\u003c\/p\u003e\n\u003cp\u003eSupported by a 2-year warranty, the EOS App Module seamlessly connects to your entire sauna system for real time monitoring and precise adjustment at your fingertips wherever you are. \u003c\/p\u003e\n\u003ch3\u003eFeatures\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eControl your sauna from any location worldwide thanks to operating on a dynamic IP address basis.\u003c\/li\u003e\n\u003cli\u003eSimple self-explaining setup process with automatic firmware updates and customizable preset profiles.\u003c\/li\u003e\n\u003cli\u003eThe EOS Spa Control App will detect paired sauna control units and adjust the user interface for intuitive, personalized operation.\u003c\/li\u003e\n\u003cli\u003eQuick plug \u0026amp; play installation using a pre-fitted sauna bus cable which connects to the existing sauna control unit.\u003c\/li\u003e\n\u003cli\u003eFor Android and Apple IOS mobile devices.\u003c\/li\u003e\n\u003cli\u003eCompatible with EmoTec D \u0026amp; Touch 3 sauna controls (Sold Separately)\u003c\/li\u003e\n\u003cli\u003eDesigned, engineered and built in Germany.\u003c\/li\u003e\n\u003cli\u003eDimensions: 3.5\"W (9 cm) x 0.7\"D (1.8 cm) x 2.4\"H (6.2 cm)\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eLimited 2-year warranty (consumer use) and limited 2-year warranty (commercial use)\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eIncludes\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eSBM App NA Module\u003c\/li\u003e\n\u003cli\u003eSauna Bus Cable\u003c\/li\u003e\n\u003cli\u003eInstallation and Operation Manual\u003c\/li\u003e\n\u003cli\u003e2-Year Limited Warranty (Consumer Use) and 2-Year Limited Warranty (Commercial Use)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eSpecifications\u003c\/h3\u003e\n\u003ctable class=\"MuiTable-root css-1ktb1p1\"\u003e\n\u003ctbody class=\"MuiTableBody-root css-y6j1my\"\u003e\n\u003ctr class=\"MuiTableRow-root css-otuu33\"\u003e\n\u003ctd class=\"MuiTableCell-root MuiTableCell-body MuiTableCell-sizeMedium css-udlkbm\"\u003e\n\u003cp class=\"MuiTypography-root MuiTypography-body1 comp-typography css-118mvrh\"\u003eModel\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd class=\"MuiTableCell-root MuiTableCell-body MuiTableCell-sizeMedium css-udlkbm\"\u003e\n\u003cp class=\"MuiTypography-root MuiTypography-body1 comp-typography css-118mvrh\"\u003eAPP MODULE\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr class=\"MuiTableRow-root css-otuu33\"\u003e\n\u003ctd class=\"MuiTableCell-root MuiTableCell-body MuiTableCell-sizeMedium css-udlkbm\"\u003e\n\u003cp class=\"MuiTypography-root MuiTypography-body1 comp-typography css-118mvrh\"\u003eHousing Material\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd class=\"MuiTableCell-root MuiTableCell-body MuiTableCell-sizeMedium css-udlkbm\"\u003e\n\u003cp class=\"MuiTypography-root MuiTypography-body1 comp-typography css-118mvrh\"\u003ePlastic\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr class=\"MuiTableRow-root css-otuu33\"\u003e\n\u003ctd class=\"MuiTableCell-root MuiTableCell-body MuiTableCell-sizeMedium css-udlkbm\"\u003e\n\u003cp class=\"MuiTypography-root MuiTypography-body1 comp-typography css-118mvrh\"\u003ePower Supply\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd class=\"MuiTableCell-root MuiTableCell-body MuiTableCell-sizeMedium css-udlkbm\"\u003e\n\u003cp class=\"MuiTypography-root MuiTypography-body1 comp-typography css-118mvrh\"\u003e24 V DC via Sauna Bus Cable\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr class=\"MuiTableRow-root css-otuu33\"\u003e\n\u003ctd class=\"MuiTableCell-root MuiTableCell-body MuiTableCell-sizeMedium css-udlkbm\"\u003e\n\u003cp class=\"MuiTypography-root MuiTypography-body1 comp-typography css-118mvrh\"\u003eWidth\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd class=\"MuiTableCell-root MuiTableCell-body MuiTableCell-sizeMedium css-udlkbm\"\u003e\n\u003cp class=\"MuiTypography-root MuiTypography-body1 comp-typography css-118mvrh\"\u003e3.5\" (9 cm)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr class=\"MuiTableRow-root css-otuu33\"\u003e\n\u003ctd class=\"MuiTableCell-root MuiTableCell-body MuiTableCell-sizeMedium css-udlkbm\"\u003e\n\u003cp class=\"MuiTypography-root MuiTypography-body1 comp-typography css-118mvrh\"\u003eDepth\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd class=\"MuiTableCell-root MuiTableCell-body MuiTableCell-sizeMedium css-udlkbm\"\u003e\n\u003cp class=\"MuiTypography-root MuiTypography-body1 comp-typography css-118mvrh\"\u003e0.7\" (1.8 cm)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr class=\"MuiTableRow-root css-otuu33\"\u003e\n\u003ctd class=\"MuiTableCell-root MuiTableCell-body MuiTableCell-sizeMedium 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Certified\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3\u003eTechnical\u003c\/h3\u003e\n\u003cdiv class=\"MuiContainer-root MuiContainer-disableGutters comp-section MuiContainer-paddingTopLg MuiContainer-paddingBottomLg layout--content css-1xo86ii\"\u003e\n\u003cdiv class=\"MuiContainer-root MuiContainer-maxWidthLg comp-section__content css-1gwm6rx\"\u003e\n\u003cdiv class=\"MuiContainer-root MuiContainer-disableGutters comp-section MuiContainer-paddingBottomSm css-3r7zok\"\u003e\n\u003cdiv class=\"MuiContainer-root MuiContainer-maxWidthLg comp-section__content css-1gwm6rx\"\u003e\n\u003cdiv class=\"comp-tab-container MuiBox-root css-1xdhyk6\"\u003e\n\u003cdiv class=\"comp-tab-panel MuiBox-root css-1cmi1w1\" role=\"tabpanel\" id=\"vertical-tabpanel-4\" aria-labelledby=\"vertical-tab-4\"\u003e\n\u003cdiv class=\"MuiBox-root css-0\"\u003e\n\u003cdiv class=\"MuiPaper-root MuiPaper-elevation MuiPaper-rounded MuiPaper-elevation0 MuiAccordion-root MuiAccordion-rounded Mui-expanded MuiAccordion-gutters comp-accordion css-19e0idm\"\u003e\n\u003cdiv class=\"MuiCollapse-root MuiCollapse-vertical MuiCollapse-entered css-1x87lo6\"\u003e\n\u003cdiv class=\"MuiCollapse-wrapper MuiCollapse-vertical css-15830to\"\u003e\n\u003cdiv class=\"MuiCollapse-wrapperInner MuiCollapse-vertical css-9vd5ud\"\u003e\n\u003cdiv role=\"region\" class=\"MuiAccordion-region css-1xdhyk6\"\u003e\n\u003cdiv class=\"MuiAccordionDetails-root comp-accordion-details css-k5y6e8\"\u003e\n\u003cdiv class=\"comp-box comp-box--text-mode--inherit comp-document MuiBox-root css-89252k\"\u003e\n\u003cdiv class=\"comp-box comp-box--text-mode--inherit MuiBox-root css-1wrjg9b\"\u003e\n\u003cul\u003e\n\u003cli class=\"MuiTypography-root MuiTypography-body1 comp-typography css-118mvrh\"\u003e\u003ca href=\"https:\/\/prod-cms.bathingbrands.com\/sites\/default\/files\/2026-01\/EOS-App-Module-IOM.pdf\"\u003eEOS-App-Module-IOM.pdf\u003c\/a\u003e\u003c\/li\u003e\n\u003cli class=\"MuiContainer-root MuiContainer-disableGutters comp-section MuiContainer-paddingTopLg MuiContainer-paddingBottomLg layout--content css-1xo86ii\"\u003e\n\u003cdiv class=\"MuiContainer-root MuiContainer-maxWidthLg comp-section__content css-1gwm6rx\"\u003e\n\u003cdiv class=\"MuiContainer-root MuiContainer-disableGutters comp-section MuiContainer-paddingBottomSm css-3r7zok\"\u003e\n\u003cdiv class=\"MuiContainer-root MuiContainer-maxWidthLg comp-section__content css-1gwm6rx\"\u003e\n\u003cdiv class=\"comp-tab-container MuiBox-root css-1xdhyk6\"\u003e\n\u003cdiv class=\"comp-tab-panel MuiBox-root css-1cmi1w1\" role=\"tabpanel\" id=\"vertical-tabpanel-4\" aria-labelledby=\"vertical-tab-4\"\u003e\n\u003cdiv class=\"MuiBox-root css-0\"\u003e\n\u003cdiv class=\"MuiPaper-root MuiPaper-elevation MuiPaper-rounded MuiPaper-elevation0 MuiAccordion-root MuiAccordion-rounded Mui-expanded MuiAccordion-gutters comp-accordion css-19e0idm\"\u003e\n\u003cdiv class=\"MuiCollapse-root MuiCollapse-vertical MuiCollapse-entered css-1x87lo6\"\u003e\n\u003cdiv class=\"MuiCollapse-wrapper MuiCollapse-vertical css-15830to\"\u003e\n\u003cdiv class=\"MuiCollapse-wrapperInner MuiCollapse-vertical css-9vd5ud\"\u003e\n\u003cdiv role=\"region\" class=\"MuiAccordion-region css-1xdhyk6\"\u003e\n\u003cdiv class=\"MuiAccordionDetails-root comp-accordion-details css-k5y6e8\"\u003e\n\u003cdiv class=\"comp-box comp-box--text-mode--inherit comp-document MuiBox-root css-89252k\"\u003e\n\u003cdiv class=\"comp-box comp-box--text-mode--inherit MuiBox-root css-1wrjg9b\"\u003e\n\u003cp class=\"MuiTypography-root MuiTypography-body1 comp-typography css-118mvrh\"\u003e\u003ca href=\"https:\/\/prod-cms.bathingbrands.com\/sites\/default\/files\/2026-01\/EOS-App-Module-Data-Sheet.pdf\"\u003eEOS-App-Module-Data-Sheet.pdf\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch3\u003eWarranty\u003c\/h3\u003e\n\u003cdiv class=\"container\"\u003e\n\u003cdiv class=\"row\"\u003e\n\u003cdiv class=\"col  col-md-9\"\u003e\n\u003cdiv class=\"textmedia container\" id=\"c70997\"\u003e\n\u003ch2\u003e4-year warranty on heating elements for privately used sauna heaters\u003c\/h2\u003e\n\u003cdiv class=\"ce-textpic ce-center ce-above\"\u003e\n\u003cdiv class=\"ce-bodytext\"\u003e\n\u003cp\u003eThe warranty period begins on the date of production of the sauna heater (according to the type plate) and is 4 years for the heating elements for private use.\u003c\/p\u003e\n\u003cp\u003eAny shipping, transport, travel, repair or assembly costs incurred will not be reimbursed by us. This also applies in particular to costs incurred without written authorization from our service department as a result of service calls from external companies.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"textmedia container\" id=\"c71023\"\u003e\n\u003cdiv class=\"ce-textpic ce-center ce-above\"\u003e\n\u003cdiv class=\"ce-bodytext\"\u003e\n\u003ch3\u003eA warranty service will only be executed if\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003ethe production date of the heater is after\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003eDecember 1st, 2022\u003c\/strong\u003e.\u003c\/li\u003e\n\u003cli\u003ethe assembly, commissioning and long-term operation of our products have been carried out professionally and in accordance with the manufacturer's specifications (see installation and operating instructions).\u003c\/li\u003e\n\u003cli\u003ethe proof of purchase belonging to the product can be presented.\u003c\/li\u003e\n\u003cli\u003eproof that the electrical connection has been carried out by a qualified electrician can be provided.\u003c\/li\u003e\n\u003cli\u003ethe warranty claim is sent to our service department together with the device designation, the item number, the serial number and a significant description of the error and an RMA number has been assigned there for the process.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container\"\u003e\n\u003cdiv class=\"row\"\u003e\n\u003cdiv class=\"col  col-md-6\"\u003e\n\u003cdiv class=\"textmedia container\" id=\"c71018\"\u003e\n\u003cdiv class=\"ce-textpic ce-center ce-above\"\u003e\n\u003cdiv class=\"ce-bodytext\"\u003e\n\u003ch3\u003eA warranty service will not be executed if\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003echanges have been made to our products without our written consent.\u003c\/li\u003e\n\u003cli\u003edefects were caused a result of improper use.\u003c\/li\u003e\n\u003cli\u003eno original EOS spare parts were used within the warranty period.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eAny warranty claim is void if the original type plate has been altered, replaced, removed, defaced or manipulated in any other way.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"col  col-md-6\"\u003e\n\u003cdiv class=\"textmedia container\" id=\"c71000\"\u003e\n\u003cdiv class=\"ce-textpic ce-center ce-below\"\u003e\n\u003cdiv data-ce-images=\"1\" data-ce-columns=\"1\" class=\"ce-gallery\"\u003e\n\u003cdiv class=\"ce-outer\"\u003e\n\u003cdiv class=\"ce-inner\"\u003e\n\u003cdiv class=\"ce-row\"\u003e\n\u003cdiv class=\"ce-column\"\u003e\n\u003cdiv class=\"ce-media\"\u003e\u003ca href=\"https:\/\/www.eos-sauna.com\/fileadmin\/EOS_ET_2022-2023.pdf\" target=\"_blank\"\u003e\u003cimg alt=\"\" height=\"228\" width=\"400\" src=\"https:\/\/www.eos-sauna.com\/fileadmin\/_processed_\/4\/3\/csm_ET-RHK_news_dbe6c969b8.jpg\"\u003e\u003c\/a\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"textmedia container\" id=\"c71013\"\u003e\n\u003ch2\u003eManufacturer's Warranty Statement, EOS Design-Sauna heaters\u003c\/h2\u003e\n\u003cdiv class=\"ce-textpic ce-center ce-above\"\u003e\n\u003cdiv class=\"ce-bodytext\"\u003e\n\u003cp\u003eThe warranty period starts with the date of the product registration through the end customer at EOS Saunatechnik GmbH. Registration must be completed within three months after the date of purchase. The extended manufacturer‘s warranty in such case is 8 years by private use only. Otherwise the usual manufacturer’s warranty as per\u003cspan\u003e \u003c\/span\u003e\u003ca href=\"http:\/\/www.eos-sauna.com\/fileadmin\/EOS_AGB.pdf\" target=\"_blank\"\u003eterms and conditions\u003c\/a\u003e\u003cspan\u003e \u003c\/span\u003eof trade of EOS Saunatechnik GmbH applies.\u003c\/p\u003e\n\u003cp\u003eThe warranty conditions and scope are, except the duration, as per standard manufacturer’s warranty.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"textmedia container\" id=\"c71036\"\u003e\n\u003cdiv class=\"ce-textpic ce-center ce-above\"\u003e\n\u003cdiv class=\"ce-bodytext\"\u003e\n\u003ch3\u003eA warranty service will only be executed if\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003ethe product and its owner are registered with EOS Saunatechnik GmbH.\u003c\/li\u003e\n\u003cli\u003ethe assembly, commissioning and long-term operation of our products have been carried out professionally and in accordance with the manufacturer's specifications (see installation and operating instructions).\u003c\/li\u003e\n\u003cli\u003ethe original purchase receipt of the product is presented.\u003c\/li\u003e\n\u003cli\u003eproof that the electrical connection has been carried out by a qualified electrician can be provided.\u003c\/li\u003e\n\u003cli\u003ethe warranty claim is sent to our service department together with the device designation, the item number, the serial number and a significant description of the error and an RMA number has been assigned there for the process.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container\"\u003e\n\u003cdiv class=\"row\"\u003e\n\u003cdiv class=\"col  col-md-6\"\u003e\n\u003cdiv class=\"textmedia container\" id=\"c71038\"\u003e\n\u003cdiv class=\"ce-textpic ce-center ce-above\"\u003e\n\u003cdiv class=\"ce-bodytext\"\u003e\n\u003ch3\u003eA warranty service will not be executed if\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003echanges have been made to our products without our written consent.\u003c\/li\u003e\n\u003cli\u003edefects were caused a result of improper use and gross intent.\u003c\/li\u003e\n\u003cli\u003eno original EOS spare parts were used within the warranty period.\u003c\/li\u003e\n\u003cli\u003ethe product is not exclusively used for private purposes.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eAny warranty claim is void if the original type plate has been altered, replaced, removed, defaced or manipulated in any other way.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch3\u003eShipping \u0026amp; Returns\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eCancellations \u0026amp; Refunds: Sauna Heater\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003e Supply prides itself on having one of the best return policies in the industry. \u003c\/strong\u003eCancel any time before your order has shipped, \u003cstrong\u003ecompletely free of charge\u003c\/strong\u003e (exceptions apply, including custom made orders). \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eCall 916-333-0240 or email sales@saunaheatersupply.com\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eFrequently Asked Questions\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eWhen will I know my order has shipped?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAs soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eWhen will my order ship?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eIf your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@saunaheatersupply.com.\u003c\/p\u003e\n\u003cp\u003eNo Shipping outside the lower 48 in USA.\u003c\/p\u003e\n\u003cp\u003eIf you have questions regarding anything below, please send an email to sales@saunaheatersupply.com or call us at 916-333-0240\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cstrong\u003eCancellations \u0026amp; Refunds: \u003c\/strong\u003e\u003cspan\u003eAt Sauna Heater Supply, we pride ourselves on having the best return policies in the industry. \u003c\/span\u003eCancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you have questions, please send an email to sales@saunaheatersupply.com or call us at\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003e916-333-0240\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eCancellations (Before Order Ships)\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 916-333-0240, the chat in the bottom right, or email sales@saunaheatersupply.com any time.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eCancellations of Custom Orders\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cstrong\u003eCustom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eThese units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eAll sales are final for Custom made and Made-to-order products.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eRefunds and Returns\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eNot all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and\/or product.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eDue to drastically increasing LTL\/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eShipping Times\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eWe promise to do our best to get your order to you as soon as possible. We provide \u003cstrong\u003eestimated shipping times\u003c\/strong\u003e on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory\/warehouse and dock workers and so on).\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eOrder delays have proven to be unavoidable and outside of Sauna Heater Supply's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.\u003cstrong\u003e\u003cspan\u003e \u003c\/span\u003eWe thank you for your business and appreciate your patience.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cmain id=\"MainContent\" class=\"main-content js-focus-hidden\" role=\"main\" tabindex=\"-1\"\u003e\n\u003cdiv class=\"page-width\"\u003e\n\u003cdiv class=\"grid\"\u003e\n\u003cdiv class=\"grid__item medium-up--five-sixths medium-up--push-one-twelfth\"\u003e\n\u003cdiv class=\"rte\"\u003e\n\u003cdiv id=\"le_body_row_1_col_2_el_9\" class=\"element-container cf\" data-style=\"\"\u003e\n\u003cdiv class=\"element\"\u003e\n\u003cdiv class=\"op-text-block\"\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eWarranty\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eWarranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.\u003c\/p\u003e\n\u003cp\u003eContact sales@saunaheatersupply.com for any questions.\u003c\/p\u003e\n\u003cp\u003eBY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-product-id=\"7665558323429\" data-location=\"bottom\"\u003e\n\u003cstrong\u003eOur Shipping Partners:\u003c\/strong\u003e\u003cbr\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv data-product-id=\"7665558323429\" data-location=\"bottom\"\u003e\u003cstrong\u003e\u003cimg height=\"137\" width=\"244\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0591\/4532\/2659\/files\/Shipping_Partners_480x480.jpg?v=1630626537\"\u003e\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/main\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"EOS","offers":[{"title":"Default Title","offer_id":55364918018353,"sku":"14-949081","price":2310.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0898\/4264\/7345\/files\/EOS-App-Module.jpg?v=1784547998","url":"https:\/\/saunaheatersupply.com\/products\/eos-touch3-mobile-device-sauna-control-app-module","provider":"Sauna Heater Supply","version":"1.0","type":"link"}